Wholesale Operations Manager

We are currently recruiting for a Wholesale Operations Manager to be the driving force behind all operational activity within Harrods’ International Wholesale division, ensuring seamless processes from order flow to partner delivery.

About the Role

As Wholesale Operations Manager, you’ll take full ownership of end‑to‑end operational processes across the International Wholesale function. Acting as the central link between multiple teams, you’ll ensure that orders, shipments, compliance requirements, and internal workflows run accurately and efficiently. Your leadership will enable the wider team to focus on strategic partner growth while you optimise internal operations and maintain best‑in‑class execution.

Key responsibilities include:

• Overseeing the full wholesale order flow from confirmation through to invoicing, shipment, and delivery.
• Coordinating with Logistics, QA, Finance, Merchandising and wider teams to ensure timely execution of partner requirements.
• Managing and developing a team of Wholesale Executives, including daily oversight and workload prioritisation.
• Implementing and maintaining efficient operational procedures to ensure accuracy, compliance, and traceability.
• Acting as the first point of escalation for operational or compliance issues while driving continuous process improvements.

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be an experienced operations professional with a strong understanding of wholesale processes, excellent organisational skills, and the confidence to lead a team in a fast‑paced environment. You thrive on structure, accuracy, and problem‑solving, and you’re comfortable managing multiple priorities while building strong internal relationships. With a proactive and solutions‑oriented mindset, you bring both operational expertise and the calm, collaborative approach needed to support a growing international function.

You will bring:

• Experience in wholesale operations, supply chain, or a similar role.
• Proven stakeholder management experience, as well as, dealing with international suppliers.
• Strong analytical and systems capability, including experience with Excel and ERP platforms.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.