Assistant Fulfilment Manager- Homeware- 9 Month FTC
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
Assistant Fulfilment Manager
Position Title
Assistant Fulfilment Manager
Reports To
Fulfilment Manager
Business Unit
Furniture, Home BU
Location
Hammersmith
Date
Jan 2015
Position Purpose
The assistant fulfilment manager will support the fulfilment manager with all aspects of the fulfilment process. They will alongside the FM have the responsibility of ensuring the fulfilment of customer orders from the point that the sales order has been raised to delivery to the customer. The AFM, through their team, will deliver a level of service that exceeds the customer’s expectation as well as managing vendor performance. They will be an expert in the furniture processes and be able to ensure that all financial controls are executed to protect the company.
Principal Accountabilities
Customer Management
The below is relevant to all order types for both domestic and overseas deliveries
• Ensure that the customer’s order is acknowledged with 48 hours of being placed
• Ensure that any linked orders are identified and the system reflects this
• Ensure that the customer is updated of any delay at the earliest possible opportunity and take the appropriate action
• Contact the customer 2 weeks before the expected delivery date to collect any outstanding balances if applicable
• Contact the customer post-delivery to confirm successful fulfilment of the order and take any necessary action from that contact
• Manage any customers who delay deliveries and make a judgement on the appropriate action to take being guided by the T&C’s
• Working with the Distribution Team manage the on-again process to ensure that delivery revenue is collected
• Manage the cancellation process ensuring that the correct process is followed and the Company is protected from financial loss
Vendor Management
• Ensure that a PO has been generated within 24 hours of the SO being confirmed and it accurately reflects the SO
• Manage the vendor confirmation process ensuring that every PO is confirmed within 7 days of being raised and any corrections are completed within 24 hours
• Manage the delivered trade margin to ensure budgets are met where possible and corrections are actioned where appropriate
• Manage the vendor to deliver the order complete and on time. Where applicable co-ordinate linked orders.
• Work with the FM and buyer to establish SLA for each vendor and produce management reports to measure compliance.
Process Management
• Use the Furniture Deposit Ledger to identify financial irregularities in SO’s and take corrective action to minimise failed billings and ensure all revenues are declared correctly.
• Ensure that all failed billings are corrected within seven days of posting.
• Mange STO’s for items sold from the shop floor ensuring that they are removed and delivered to the timescale committed to the customer.
• Complete the Verification and Billing process for Direct and Third-party deliveries in a timely manner.
• Be responsible for the management of stock in Third Party sites ensuring that a stock take of each site is completed on an annual basis.
• Be responsible for the management of aged, assigned stock and support the buying team to action
• Support the customer loyalty team and buying team with returned stock.
Reporting
• Ensure FF reports are complete and sent to the relevant teams.
• Working with the FM & Merchandise Planner produce a sales forecast on a weekly basis and take corrective action where shortfalls to budget are identified.
• For the Buyer produce a monthly report on vendor lead time and accuracy compliance.
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Our Values
We have five employee values that show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods.
We use our values to illustrate how we want to be with each other, with customers, suppliers and other stakeholders. By living our values together we can make Anything Possible.
Related jobs
Salary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Finance, Legal and Internal Audit
Contract Type
Fixed Term
Description
We’re currently looking for a Payment Reconciliation Specialist to join our established and knowledgeable Finance team here at Harrods on a fixed term contract for 9 months. Reconciling and investigat
Reference
VAC- 46960
Expiry Date
01/01/0001
Job managed by:
Unnati GandhiJob managed by:
Unnati GandhiSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Retail Services
Contract Type
Fixed Term
Description
We are looking for a skilled Tailor to join our Bespoke Alterations team. This is an exciting opportunity to channel your expertise when working across a broad range of luxurious apparel whilst provid
Reference
VAC- 47056
Expiry Date
01/01/0001
Job managed by:
Amelia TahirJob managed by:
Amelia TahirSalary
Location
Location
Thatcham
Job Type
Full Time
Sector
Distribution and Warehouse
Contract Type
Permanent
Description
Our Inventory Optimisation team is now looking for an Inventory Associate (stock count) to join our operations based at the Thames Valley Distribution Centre in Thatcham. This role is vital to maintai
Reference
VAC- 47016
Expiry Date
01/01/0001
Job managed by:
Sarah ManningJob managed by:
Sarah ManningSalary
Location
Location
Thatcham
Job Type
Full Time
Sector
Distribution and Warehouse
Contract Type
Permanent
Description
Our Inventory Optimisation team is now looking for an Inventory Associate Administrator to join our operations based at the Thames Valley Distribution Centre in Thatcham. This is an exciting opportuni
Reference
VAC- 47027
Expiry Date
01/01/0001
Job managed by:
Sarah ManningJob managed by:
Sarah ManningSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Harrods Estates
Contract Type
Permanent
Description
We are seeking an experienced Lettings professional to join our team in the Knightsbridge office, this is a fantastic opportunity to be part of one of central London’s most prestigious estate agencies
Reference
VAC- 46393
Expiry Date
01/01/0001
Job managed by:
Freja KaneJob managed by:
Freja KaneSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We’re looking for a Digital Analyst to join our Digital Analytics team at Harrods. In this role, you’ll interpret, report on, and analyse digital performance data, while playing a key role in our test
Reference
VAC- 46157
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Security
Contract Type
Permanent
Description
Our Security Operations Centre (SOC) are recruiting for a unique opportunity of an Assistant Manager to join our one of a kind team here at Harrods. This role is responsible for overseeing the functio
Reference
VAC- 46319
Expiry Date
01/01/0001
Job managed by:
Unnati GandhiJob managed by:
Unnati GandhiSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. As a Sales Associate within o
Reference
VAC- 44573
Expiry Date
01/01/0001
Job managed by:
Etienne HaywardJob managed by:
Etienne HaywardSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
As a Sales Associate within Tudor, you will live and breathe our core values, have unparalleled enthusiasm for the brand, and strive to make anything possible for our clients. You will act as a role m
Reference
VAC- 47388
Expiry Date
01/01/0001
Job managed by:
Amelia TahirJob managed by:
Amelia TahirSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
As a Sales Associate within our state-of-the-art Technology division, you’ll enjoy a package that includes a salary of £27,895 + commission, as well as access to our renowned Harrods benefits, includi
Reference
VAC- 30175
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinRead our insights

Teaser
GeneralContent Type
EventsPublish date
07/14/2025
Summary
“Harrods is a very special place to work, and with the help of a fantastic team, we recently held our Long Service Evening. Our mission was to celebrate major milestones, recognise remarka

Teaser
GeneralContent Type
Career StoriesPublish date
07/11/2025
Summary
This week, we celebrated our annual Long Service Awards, a tribute to the incredible colleagues who’ve shaped Harrods not just through the years they’ve dedicated, but through the lasting

Teaser
AirportsContent Type
Career StoriesPublish date
07/10/2025
Summary
Have you ever walked through an airport and felt the buzz, the rush of people from all over the world, each with their own stories, journeys, and destinations? That’s the magic you become a part

Teaser
ApprenticeshipsContent Type
Career StoriesPublish date
07/10/2025
Summary
Starting out can feel overwhelming, but finding the right apprenticeship can be your ticket to a world of opportunity. Apprenticeships at Harrods are your backstage pass to the heart of retail, w

Teaser
In StoreContent Type
Career StoriesPublish date
07/08/2025
Summary
At Harrods, it’s the people who bring our store to life. We’re not just a department store; we’re a destination where world-class brands, experiences, and services come together, from fashion an

Content Type
NewsPublish date
07/03/2025
Summary
This is her story. This is Jordon. As part of our Pride celebrations, we’re shining a light on Jordon, the Social & Events Lead for Harrods’ LGBTQIA+ Network. She shares her story, who

Teaser
GeneralContent Type
Career StoriesPublish date
06/13/2025
Summary
What happens when a five-year-old joins his dad at work? This year for Father's Day, we invited Leo to spend the day with his dad Conrad, a Working Parents Board Member, asking quest

Content Type
NewsPublish date
05/14/2025
Summary
As Mental Health Awareness Week comes to a close, we’re wrapping up our series by spotlighting the final story, Zarah’s. Each interview has been a powerful reminder of how community can sh

Content Type
NewsPublish date
05/13/2025
Summary
As part of Mental Health Awareness Week, we’re continuing to spotlight the stories of our colleagues, each one a powerful reminder of how community can shape and support our mental health.

Content Type
NewsPublish date
05/12/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Content Type
NewsPublish date
05/09/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Teaser
Learning & DevelopmentContent Type
EventsPublish date
04/08/2025
Summary
"We’re proud to celebrate RISE, our learning programme designed to support career growth and development of our colleagues. RISE equips participants with the skills, knowledge, and confide
Recently viewed jobs