Brand Specialist - Stella McCartney

We’re looking for an exceptional and passionate Brand Specialist to join our team in Stella McCartney.

As a Brand Specialist you will represent and be the face of Stella McCartney to our customers, and will be responsible for providing a complete shopping experience that is unrivalled by our competitors. You will understand the importance of building long lasting relationships with clients and have experience of high sales transactions and be able to demonstrate exceptional product knowledge whilst being an ambassador for the Harrods brand. You will provide weekly feedback on products/customer to the brand manager to ensure future success

You will also understand and properly execute all systems and POS procedures to ensure prompt and efficient sales transactions and full compliance.

This is a permanent role of 37,5 hours per week.

About us

At Harrods, we’re one of the world’s leading luxury department stores and we’re becoming a destination for top designers around the globe. Supported by a £500million transformation programme that has seen us create innovative Fashion Designer rooms, we give our people the opportunity and inspiring environment to express themselves through their passion and creativity. Here, world-leading brands meet world-class service.

About you

With a background in customer service, ideally within retail, our expectations, standards and pace will stretch and develop you. We’re a friendly team that works together and shares the pressures, but don’t under-estimate the challenges. Ours is a fast-paced environment and you’ll need:

• Previous experience in retail or hospitality.
• A genuine interest and passion for Stella McCartney and Harrods.
• Self-motivated to learn and develop your product and industry knowledge.
• An out of the box thinking mentality, to surprise and delight customers with exceptional customer service and interpersonal skills.
• A strong ability to work within a team.
• Great organisational skills to keep the shop floor running smoothly.

Our promise to you

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.  

As you build a long-lasting career with us, you will enjoy a package that includes 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.