Customer Strategy Analyst

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About You

You will have have both strong experience of and a passion for SQL. You must be proud of what you know but also keen to take your abilities to the next level. We’ll teach you the rest. If you have a background in Statistics, Mathematics or other Sciences, that would be an added bonus.

What to Expect

You will be supporting the Customer Engagement team in designing customer communications strategies, planning contact campaigns and measuring the impact of communications with our customers. The business will consult with you to discover insights and receive suggestions that help them to communicate effectively with our customers. And this means helping deep relationships to grow - we have deeper and longer-lasting relationships with our customers than other companies.

You’ll work in a new and exciting Customer Strategy Department alongside brilliant analysts, strategic thinkers and customer research professionals - at the heart of decision-making across the business. You’ll also get to work with and learn from one of the best data science/economics professors in the world to learn or to grow your skills in causal inference and understanding the impact of activities using ‘clinical trial’-like methodologies.

Thanks to your technical and analytical expertise, you will demonstrate a strong understanding of how to translate business strategies, challenges and opportunities into campaign targeting and benefits. You’ll also be responsible for bringing project work together and developing new ways of targeting and measuring the impact of our campaigns.

What is important?

Organisation is so important to our team; we are expected to be consistent and accurate. Over time, we’ve built a reputation we are proud of. Our team is approachable and efficient – we need someone who shares our values and understands the importance of our place in the business. Sometimes we are very busy; our team shares the load, supports each other and wins as a team. We set deadlines, we hit those deadlines.

Our Promise to You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. Weare proud to be a place where standing out means being yourself.

If you have the passion and skills we’re looking for, apply online today. Or reach out to Amy, the Hiring Manager or David the Director of Customer Insights to talk more about the role.