Copy Lead [FTC]

We’re looking for a Copy Lead to drive high-quality, customer-focused product content and lead a talented team within our Creative Studio.

This is a Fixed Term Contract until July 2026.

About the Role
As Copy Lead, you’ll play a pivotal role in shaping Harrods’ e-commerce voice, ensuring product descriptions are informative, engaging, and aligned with our luxury brand standards. Reporting into the Copy Manager, you’ll oversee the day-to-day running of the copy team, manage workflows, and support broader content strategy projects that enhance the customer journey.

Key responsibilities include:
•    Managing the daily operations of the Copy team, including workload allocation, output tracking, and holiday scheduling.
•    Line managing Copywriters, providing coaching, feedback, and development opportunities to maintain high standards.
•    Acting as a key stakeholder in business-wide projects, including tooling updates, CMS improvements, and content strategy initiatives.
•    Maintaining and updating house style guides in collaboration with senior team members.
•    Partnering with internal teams (SEO, UX, Buying, Trade) to optimise product copy and improve the online customer experience.

About You
You will be an experienced e-commerce copywriter with a strong understanding of product content and a passion for leading and developing teams. You’re proactive, organised, and confident in managing multiple workflows while maintaining a high level of quality and consistency. As a natural leader, you’ll be responsible for motivating your direct reports, coaching the wider team, and fostering a collaborative, high-performing environment. Your ability to influence, problem-solve, and build relationships across departments will be key to your success.

You must have:
•    Experience in e-commerce product copywriting and team leadership.
•    Strong understanding of digital workflows and content optimisation.
•    Excellent attention to detail, time management, and communication skills.

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.