Demand Planning Assistant

Our Merchandising team are now looking for a Demand Planning Assistant to join them here at Harrods.

About the Role

The role of the Demand Planning Assistant is to provide comprehensive support to the Demand Planner to ensure accuracy & integrity of Demand and Fulfilment across the category. You will support with the management of the signal across a cluster of brands or categories for the purposes of driving the Supply Chain and supporting gross sales planning and execution. You will contribute toward delivering continuous improvements to business planning accuracy, enhancing sales performance, and optimising inventory holding.

The Demand Planning Assistant will work across all channels (Store, Online & Regional Sites) in collaboration with the wider Demand Planning, Merchandising & Buying teams to optimise the Demand & Fulfilment

Other responsibilities will include:

• Support with the development of the Demand Plan and Fulfilment for all sites and ensure its quality for all retail channels
• Work with the Demand Planning team to ensure forecast consistency and accuracy, through the building of a consensus between the commercial forecasts, the financial trend, and the sales history
•  Support the Demand Planner with creating seasonality curves based on accurate data Chase deliveries and amend qty’s and delivery dates to improve visibility of inbound intake
• Resolve trouble shipments, co-ordinating with Distribution and Buying to ensure that issues are resolved promptly and drive improvements in vendor compliance
• Responsible for EDI PO Management, liaising with EDI vendors and resolving issues
• Manage alerts and action necessary amends and confirmations in the Supplier Portal for non-EDI vendors

About You

You will bring a deep understanding and passion for the luxury retail industry, with a proactive, solutions-based mindset and a strong commitment to excellence. Your ability to work independently while thriving in a fast-paced environment makes you a valuable asset to any team.

• Previous experience in Demand Planning, Merchandising, or Buying
• Proven knowledge of SAP and strong PC literacy (Excel, Word, PowerPoint)
• Highly customer service-focused with excellent interpersonal and communication skills
• Strong numeracy, analytical skills, and attention to detail
• Exceptional time-management, multitasking, and prioritisation abilities
• Flexible, adaptable, and confident working to deadlines
• Demonstrates Harrods' values through a strong work ethic and high standards

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods