HR Services Assistant Manager
- Full Time
- Hammersmith
- Human Resources
- Permanent
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
We are looking for an enthusiastic and forward-thinking HR Services Assistant Manager to lead and support our HR Advisor team, ensuring top-tier service delivery across the HR Services function.
About the Role
As the HR Services Assistant Manager, you will oversee the day-to-day operations of the HR Advisor team, acting as a trusted leader to drive the success of our HR Services. You’ll play a pivotal role in managing workload distribution, resolving complex HR queries, and supporting key HR projects in collaboration with business stakeholders. Your ability to lead, coach, and develop the team will be essential in maintaining high standards of HR support and service delivery.
Key responsibilities include:
- Managing the HR Services team’s caseload to ensure timely and accurate resolutions.
- Leading all day-to-day HR processes and ensuring their effective execution.
- Developing and mentoring the HR Advisors to become a trusted, first-line HR support team.
- Collaborating with Senior HR Assistants to ensure sufficient operational cover and fulfilment of caseload demands.
- Driving continuous improvement initiatives and supporting the HR Service strategy to enhance service delivery.
This role operates Monday to Friday, with two days per week, every Wednesday and Thursday, on-site in our Hammersmith office.
About You
You will be an experienced HR professional with a solid background in leading teams and delivering high-quality HR services. Your knowledge of HR processes, employment law, and HR systems will enable you to manage complex queries and drive operational improvements. You will be comfortable working in a fast-paced environment, able to manage multiple priorities, and capable of building strong relationships with stakeholders across the business. With a focus on continuous improvement, you will bring fresh ideas to enhance service delivery and create a positive team culture.
You will also have:
- Experience working with HR systems to enhance service delivery and efficiency; Workday experience is preferred.
- A solid understanding of SLA’s and KPI’s to monitor and improve service performance.
- Strong planning and organisational skills, with the ability to manage high workloads and meet strict deadlines.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Anything is Possible
At Harrods, our mission is to make Anything Possible. The spirit of Anything is Possible and the equity of the Harrods brand is not purely released through how we advertise and market to our customers.
Moreover, it is rooted in the lived experience of our customers delivered every day by our colleagues.
Related jobs
Salary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Human Resources
Contract Type
Fixed Term
Description
We are looking for an experienced payroll professional to lead and support our payroll team during a major business transformation. Join Harrods as a Payroll Supervisor and play a key role in ensuring
Reference
VAC- 44290
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Human Resources
Contract Type
Permanent
Description
We’re looking for a proactive and driven HR Services Supervisor to oversee and support a team of HR Assistants, ensuring efficient service delivery and high-quality support across our HR functions.Abo
Reference
VAC- 42245
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Human Resources
Contract Type
Permanent
Description
We are seeking an Occupational Health Advisor to play a pivotal role in delivering an outstanding Occupational Health service that supports our colleagues and enhances their ability to thrive at work.
Reference
VAC- 43927
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Human Resources
Contract Type
Permanent
Description
We are looking for an exceptional strategic HR Business Partner, to collaborate with and guide our C-Suite and most Senior Directors on all things people strategy. This role is leading on the design
Reference
VAC- 40689
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonRead our insights

Teaser
Only at HarrodsContent Type
EventsPublish date
01/24/2025
Summary
"The Harrods Awards for Excellence is the most coveted recognition at Harrods, a true testament of dedication, passion, and exceptional performance. This year, we had 9 categories, 43 shor

Teaser
Only at HarrodsContent Type
Career StoriesPublish date
01/23/2025
Summary
Last year, Gaelle, the Restaurant Manager of Harrods Tea Rooms in Shanghai, visited The Georgian in Knightsbridge to immerse herself in the tradition of our iconic afternoon tea. During he

Teaser
Only at HarrodsContent Type
NewsPublish date
01/23/2025
Summary
The Harrods Awards for Excellence (HAFE) celebrate the outstanding talent, dedication, and achievements of our colleagues across the business. In this special video, six previous winners s

Teaser
Belonging & InclusionContent Type
EventsPublish date
12/24/2024
Summary
Reflecting on an incredible 2024 with our Belonging networks. From inspiring talks and engaging workshops to fun quizzes and an unforgettable fashion show, our networks have fostered commu

Teaser
Head OfficeContent Type
EventsPublish date
12/24/2024
Summary
Last week, our Hammersmith location was transformed into a Christmas wonderland, thanks to the incredible Hammersmith Committee. Over three festive days, the community gathered to enjoy a

Teaser
Early CareersContent Type
NewsPublish date
12/23/2024
Summary
Last week, we had the pleasure of catching up with Louie, one of our talented Retail Academy apprentices, currently in his first rotation. Louie sat down with us to share his experience of the

Teaser
Early CareersContent Type
Career StoriesPublish date
12/16/2024
Summary
From day one as a Retail Academy Apprentice to becoming an Associate Resourcing Partner, Etienne’s career journey at Harrods is a testament to the opportunities the Retail Academy offers.

Teaser
Buying & MerchandisingContent Type
Career StoriesPublish date
12/16/2024
Summary
Meet Jake, our Buying Assistant in Toys & Technology at Harrods. For Jake, Buying is all about balance—combining creativity with data to make selections that perform in-store and bring exc

Teaser
Only at HarrodsContent Type
NewsPublish date
12/12/2024
Summary
For weeks, our iconic windows have transformed into enchanting workshops of wonder, all thanks to our spectacular collaboration with Loro Piana. In this episode, Katie Service an

Teaser
Early CareersContent Type
Career StoriesPublish date
12/12/2024
Summary
Ever wondered what it’s like to be a Retail Leadership Apprentice at Harrods? Join Newly, one of our current apprentices, for a behind-the-scenes look at her day. From unpacking deliveri

Teaser
Buying & MerchandisingContent Type
Career StoriesPublish date
12/08/2024
Summary
Meet Chloe, a Buying Assistant in Food & Beverage at Harrods. From building trade reports to coordinating with suppliers and studio teams, Chloe plays a key part in bringing seasonal campa

Teaser
Buying & MerchandisingContent Type
Career StoriesPublish date
12/04/2024
Summary
Meet Ellie, an Assistant Buyer in Seasonal, Gifting, and Arcade at Harrods 🎄 Buying is so much more than numbers and data. Ellie works closely with our retail, online, and studio teams
Discover more about our benefits
Health and happiness at work is a priority to us, and we have an extensive benefits package and recognition programmes to support you during your time with us. From up to 33% employee discount off in-store, pension plans and healthcare initiatives we offer a diverse range of benefits that you can enjoy.
Find out moreRecently viewed jobs