HR Services Assistant Manager

We are looking for an enthusiastic and forward-thinking HR Services Assistant Manager to lead and support our HR Advisor team, ensuring top-tier service delivery across the HR Services function.

About the Role

As the HR Services Assistant Manager, you will oversee the day-to-day operations of the HR Advisor team, acting as a trusted leader to drive the success of our HR Services. You’ll play a pivotal role in managing workload distribution, resolving complex HR queries, and supporting key HR projects in collaboration with business stakeholders. Your ability to lead, coach, and develop the team will be essential in maintaining high standards of HR support and service delivery.

Key responsibilities include:

• Managing the HR Services team’s caseload to ensure timely and accurate resolutions.
• Leading all day-to-day HR processes and ensuring their effective execution.
• Developing and mentoring the HR Advisors to become a trusted, first-line HR support team.
• Collaborating with Senior HR Assistants to ensure sufficient operational cover and fulfilment of caseload demands.
• Driving continuous improvement initiatives and supporting the HR Service strategy to enhance service delivery.

This role operates Monday to Friday, with two days per week, every Wednesday and Thursday, on-site in our Hammersmith office.

About You

You will be an experienced HR professional with a solid background in leading teams and delivering high-quality HR services. Your knowledge of HR processes, employment law, and HR systems will enable you to manage complex queries and drive operational improvements. You will be comfortable working in a fast-paced environment, able to manage multiple priorities, and capable of building strong relationships with stakeholders across the business. With a focus on continuous improvement, you will bring fresh ideas to enhance service delivery and create a positive team culture.

You will also have:

• Experience working with HR systems to enhance service delivery and efficiency; Workday experience is preferred.
• A solid understanding of SLA’s and KPI’s to monitor and improve service performance.
• Strong planning and organisational skills, with the ability to manage high workloads and meet strict deadlines.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods