Quality Assurance Technician

Our Food and Safety team are now looking for a new Quality Assurance Technician to join their experienced team on a full time basis in our Harrods Knightsbridge offices.

You will be working 37.5 hours per week, Monday to Saturday (1 in 3 Saturdays) with shift patterns between 6am-7pm.

About the Role

As a Quality Assurance Technician, you will play a crucial role in ensuring the quality and safety of fresh products delivered to our Knightsbridge receiving bank. Reporting to the Food Safety Manager, you will monitor and manage the quality of products from reception to end user, ensuring compliance with food safety standards and quality management protocols.

Your key responsibilities will include:

• Ensure Product Quality: Verify deliveries meet quality standards, manage rejections, and liaise with suppliers and internal teams.
• Monitor Temperature & Hygiene: Check delivery temperatures, maintain hygiene in storage areas, and conduct environmental swabs.
• Oversee Inspections & Documentation: Perform delivery checks, inspect products, and complete all required paperwork accurately.
• Manage Storage & Inventory: Store products correctly, maintain stock rotation, and perform regular shelf-life checks.
• Support Operations: Assist with return-to-vendor processes, record quality issues, and support teams through regular floor walks.

About You

You will be able to demonstrate strong time-management skills and the ability to multitask, you will efficiently handle multiple responsibilities while maintaining meticulous attention to detail in paperwork and stock management. Your flexibility and readiness to adapt to changing priorities ensure you can respond effectively to dynamic situations. With a strong commitment to company values and work ethics, you will uphold high standards and perform your duties with minimal supervision, showcasing your independence and reliability.

You will also have:

• Food Hygiene Level 2 Training: Essential for ensuring food safety standards [preferred, but not essential]
• PC Literacy: Proficiency in Word and Excel.
• Customer Service: Strong focus on excellent service to both internal and external parties.
• Interpersonal Skills: Excellent communication and interpersonal abilities.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods