Senior Learning & Development Manager

We are looking for a dynamic Senior Learning Manager  to lead strategic learning initiatives and empower teams to create impactful development opportunities. Please note this is a 12 month maternity cover contract, due to begin in July.

About the Role
Partnering with and reporting to the Head of L&D, you will define and execute the L&D strategy, oversee critical workstreams, and drive team leadership. This hybrid role requires a strong presence on-site participation in our weekly ‘Together Days’ at Hammersmith and Knightsbridge. Key responsibilities include:

• Strategic Leadership: Shape L&D strategy, leveraging market insights and aligning with business goals. Manage team priorities, resources, and budgets.
• Performance Management: Lead the design, delivery, and evaluation of performance management initiatives, providing data-driven insights to senior stakeholders.
• Management Development (MD): Develop, design and facilitate programmes to enhance manager capabilities across the business through innovative solutions, mentoring, and quality assurance.
• Learning Consultancy: Build trusted relationships with stakeholders, deliver impactful learning experiences, and recommend targeted interventions based on needs analysis.
• Continuous Improvement: Evaluate the effectiveness of learning solutions and refine strategies to ensure ongoing impact and alignment with organisational goals.

About You

You are an inspiring leader and strategic thinker with a passion for learning and development. You bring expertise in designing and delivering impactful L&D strategies and solutions, combined with excellent stakeholder engagement and team management skills.

• You will have strong knowledge of adult learning principles, management development, and performance practices.
• You are experienced in leading teams, facilitating learning programmes, managing budgets, and using data to inform decisions.
• You thrive on collaboration, influence at all levels, and continuously improving learning outcomes.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods