Test Analyst (CRM)

We are seeking a skilled Test Analyst (Digital) to join out IT Team here at Harrods. In this role, you will analyse requirements, design and execute test cases, validate system integrations

About the Role

As a Test Analyst (CRM) you will support the delivery of high quality SAP CX solutions—including Emarsys, SAP Analytics Cloud, Sales & Service Cloud, CDC and Customer Data Platform. You will also execute manual and automated test cases, logging results and defects accurately in the test management tool

Your responsibilities will also include:

• Identify, document, prioritise and retest defects in collaboration with developers and support teams
• Verify that CX solutions meet functional, performance and security requirements, aligned to business requirements
• Facilitate UAT sessions with end-users, gathering feedback and ensuring issues are addressed before go live
• Analyse post release feedback and defect patterns to suggest process improvements and preventive measures

About You

The ideal candidate will have hands-on experience in software testing, ideally within SAP CX environments, as well as being proficiency with test management tools (qTest, Azure DevOps, JIRA, Confluence) and defect tracking.

You will also have the following.

• Familiarity with CI/CD processes and tools (Jenkins, GitLab CI, Azure DevOps).
• Exposure to Agile methodologies (Scrum/Kanban)
• ISTQB Foundation Level or equivalent certification preferred.
• Proven collaboration with cross-functional teams (developers, architects, product owners, business analysts)

About Us

Harrods is one of the world’s leading luxury department stores, renowned for being a destination for top designers and sought-after global brands. Our mission is to make every visit to our iconic Knightsbridge store an inspiring shopping experience.

Our Promise to You

Join us and help make the impossible possible for our customers — in return, we offer a supportive, friendly environment that inspires your best work, alongside ample opportunities to develop a rewarding career across our diverse business areas.

Uniquely You

While this role outlines the ideal skills and experience, we value potential and individual strengths. If you meet most of the criteria and have the drive to succeed, we encourage you to apply.

At Harrods, we celebrate authenticity and diversity. We welcome applicants from all cultures, backgrounds, and experiences. What makes you unique makes us exceptional.

Discover more about our people and culture by searching #TogetherHarrods on LinkedIn, Facebook, or following us on Instagram @togetherharrods