Job type Full Time

Location: Hammersmith

Sector: IT

Contract type Permanent

We are seeking a skilled Test Analyst (Digital) to join out IT Team here at Harrods. In this role, you will analyse requirements, design and execute test cases, validate system integrations

About the Role

As a Test Analyst (CRM) you will support the delivery of high quality SAP CX solutions—including Emarsys, SAP Analytics Cloud, Sales & Service Cloud, CDC and Customer Data Platform. You will also execute manual and automated test cases, logging results and defects accurately in the test management tool

Your responsibilities will also include:

Identify, document, prioritise and retest defects in collaboration with developers and support teams
Verify that CX solutions meet functional, performance and security requirements, aligned to business requirements
Facilitate UAT sessions with end-users, gathering feedback and ensuring issues are addressed before go live
Analyse post release feedback and defect patterns to suggest process improvements and preventive measures

About You

The ideal candidate will have hands-on experience in software testing, ideally within SAP CX environments, as well as being proficiency with test management tools (qTest, Azure DevOps, JIRA, Confluence) and defect tracking.

You will also have the following.

Familiarity with CI/CD processes and tools (Jenkins, GitLab CI, Azure DevOps).
Exposure to Agile methodologies (Scrum/Kanban)
ISTQB Foundation Level or equivalent certification preferred.
Proven collaboration with cross-functional teams (developers, architects, product owners, business analysts)

About Us

Harrods is one of the world’s leading luxury department stores, renowned for being a destination for top designers and sought-after global brands. Our mission is to make every visit to our iconic Knightsbridge store an inspiring shopping experience.

Our Promise to You

Join us and help make the impossible possible for our customers — in return, we offer a supportive, friendly environment that inspires your best work, alongside ample opportunities to develop a rewarding career across our diverse business areas.

Uniquely You

While this role outlines the ideal skills and experience, we value potential and individual strengths. If you meet most of the criteria and have the drive to succeed, we encourage you to apply.

At Harrods, we celebrate authenticity and diversity. We welcome applicants from all cultures, backgrounds, and experiences. What makes you unique makes us exceptional.

Discover more about our people and culture by searching #TogetherHarrods on LinkedIn, Facebook, or following us on Instagram @togetherharrods

List #1

Related jobs

SAP Test Analyst

Salary

Location

Hammersmith

Job Type

Full Time

Sector

Contract Type

Permanent

Description

We are looking for a skilled Test Analyst (SAP) to drive the planning, execution, and optimisation of testing activities across SAP solutions and integrations. This role will ensure systems are reliab

Reference

VAC- 48676

Expiry Date

01/01/0001

Job managed by:

Matthew Shepherd

Job managed by:

Matthew Shepherd

Support Analyst (DevOps)

Salary

Location

Hammersmith

Job Type

Full Time

Sector

Contract Type

Permanent

Description

We are looking for a Support Analyst to join the Digital Technology team here at Harrods. You will be responsible for providing expert support for On-Prem, SaaS & Azure-based web and mobile applicatio

Reference

VAC- 49053

Expiry Date

01/01/0001

Job managed by:

Sophia Osman

Job managed by:

Sophia Osman

Test Analyst (Digital)

Salary

Location

Hammersmith

Job Type

Full Time

Sector

Contract Type

Permanent

Description

We are seeking a skilled Test Analyst (Digital) to join out IT Team here at Harrods. You will deliver high-quality testing across web and mobile applications. Working under guidance from the Test Lead

Reference

VAC- 48674

Expiry Date

01/01/0001

Job managed by:

Sophia Osman

Job managed by:

Sophia Osman

SAP Analyst-

Salary

Location

Hammersmith

Job Type

Full Time

Sector

Contract Type

Permanent

Description

We are looking for a SAP Analyst to join our IT team here at Harrods. You will be responsible for providing support services to the Harrods business for SAP application users.On-call rotation and occa

Reference

VAC- 47663

Expiry Date

01/01/0001

Job managed by:

Sophia Osman

Job managed by:

Sophia Osman

List #1

Read our insights

This is Me: Catherine

Teaser

Diversity, Equity & Inclusion

Content Type

News

Publish date

10/01/2025

Summary

Meet Catherine, Content Manager for Harrods.Com and Chair of our Working Parents Network. Growing up with both Malaysian Chinese and English heritage, she reflects on her upbringing and ho

Teaser

Meet Catherine, Content Manager for Harrods.Com and Chair of our Working Parents Network. Growing up with both Malaysian Chinese and English heritage, she reflects on her upbringing and how she's now passing elements of her culture to her two sons.

Dragon Boat Race 2025

Teaser

General

Content Type

News

Publish date

09/30/2025

Summary

This year’s Dragon Boat Race brought together more than 250 colleagues, friends, and families for a day of teamwork, energy, and celebration. What started as 5 boats quickly grew into 21,

Teaser

This year’s Dragon Boat Race brought together more than 250 colleagues, friends, and families for a day of teamwork, energy, and celebration. What started as 5 boats quickly grew into 21, and together our teams raised over £28,000 in support of The King's Trust.

Sustainability

ESEA Heritage Month: The Wellness Experience

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

09/30/2025

Summary

This September, our R.E.A.D Network brought colleagues together for The Wellness Experience, a celebration of culture, community, and wellbeing. 🌸 From Tai Chi and meditation to matcha

Teaser

This September, our R.E.A.D Network brought colleagues together for The Wellness Experience, a celebration of culture, community, and wellbeing. 🌸 From Tai Chi and meditation to matcha tastings by SAYURI, calligraphy, wabi-sabi design consultations and mini facials with TATCHA, the evening was a chance to recharge and discover the rich traditions of East and Southeast Asia.

Network Celebration Evening 2025

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

09/23/2025

Summary

Last week we hosted our very first Network Celebration Evening at Harrods - a night dedicated to recognising and celebrating the incredible work of our eight Belonging Networks. Our Belo

Teaser

Last week we hosted our very first Network Celebration Evening at Harrods - a night dedicated to recognising and celebrating the incredible work of our eight Belonging Networks. Our Belonging Networks play a crucial role in shaping the future of Harrods. They create connected communities, safe spaces for colleagues to share their experiences, and help us build a workplace where everyone feels a true sense of belonging.

Learn & Connect Fest 2025

Teaser

Learning & Development

Content Type

Events

Publish date

09/18/2025

Summary

Colleagues from across Harrods, from our Knightsbridge store to Heathrow Airport and H beauty, came together last week for our 3rd Annual Learn & Connect Fest. A week-long learning festiva

Teaser

Colleagues from across Harrods, from our Knightsbridge store to Heathrow Airport and H beauty, came together last week for our 3rd Annual Learn & Connect Fest. A week-long learning festival featuring inspiring talks, workshops, and panels designed to support growth across Harrods

Career Development

This is Me at Harrods

Teaser

Diversity, Equity & Inclusion

Content Type

News

Publish date

09/17/2025

Summary

"Launched in 2022, This Is Me is a space where colleagues can share their stories in their own words. They talk about who they are, the challenges they’ve faced, the resilience they’ve sho

Teaser

Launched in 2022, This Is Me is a space where colleagues can share their stories in their own words. They talk about who they are, the challenges they’ve faced, the resilience they’ve shown, and what it means to feel free to bring their whole selves to work.

Apprenticeship Graduation 2025

Teaser

Apprenticeships

Content Type

Events

Publish date

09/08/2025

Summary

At Harrods, we believe in developing our people at all levels. That’s why we invest in providing our next generation with the essential tools for success in luxury retail. Last week, we

Teaser

At Harrods, we believe in offering opportunities and development at all levels. That’s why we invest in providing our next generation with the essential tools for success in luxury retail.

Analius’ journey from Venezuela to the Retail Management Programme at Harrods

Teaser

Early Careers

Content Type

Career Stories

Publish date

09/03/2025

Summary

At Harrods, a career isn’t just about a role; it’s about growth, leadership, and shaping unforgettable experiences. Our retail management careers provide opportunities for colleagues to lea

Teaser

Our retail management careers provide opportunities for colleagues to lead, inspire, and develop teams while being part of a store renowned for excellence.

Uniquely You

full time retail staff standing with arms crossed smiling

Where service meets excellence: Full-time retail careers at Harrods

Teaser

In Store

Content Type

Career Stories

Publish date

09/03/2025

Summary

Step into Harrods, and you’ll quickly see that our store is more than a shopping destination; it’s a stage where service meets excellence, and every colleague plays a part in creating unforgettab

Teaser

Our wide range of full-time retail jobs gives you the opportunity to grow, progress, and make a lasting impact in an iconic setting.

Career Development

image of pastry chef in london piping some desserts

Discover your culinary future: Chef jobs in London at Harrods

Teaser

Chefs & Hospitality

Content Type

Career Stories

Publish date

09/03/2025

Summary

Step inside one of the world's most iconic department stores, and you’ll find more than designer labels and world-class service; you’ll discover kitchens alive with creativity, passion, and inno

Teaser

For anyone exploring chef jobs in London, there’s no better place to shape your culinary journey.

Only at Harrods

Driving Forward on Our Path to a Sustainable Future

Teaser

General

Content Type

News

Publish date

09/02/2025

Summary

As part of Harrods commitment to neutralising transport emissions across scopes 1, 2, and 3, we are taking decisive steps to eliminate the use of carbon-intensive fuels in our distribution

Teaser

As part of Harrods commitment to neutralising transport emissions across scopes 1, 2, and 3, we are taking decisive steps to eliminate the use of carbon-intensive fuels in our distribution and supply chain.

Sustainability

This is Me: Tammy

Teaser

Diversity, Equity & Inclusion

Content Type

Career Stories

Publish date

08/15/2025

Summary

As South Asian Heritage Month draws to a close, we’re shining a light on Tammy, Vice-Chair of the Racial Equality and Diversity (R.E.A.D) Network at Harrods. She shares her story of growin

Teaser

As South Asian Heritage Month draws to a close, we’re shining a light on Tammy, Vice-Chair of the Racial Equality and Diversity (R.E.A.D) Network at Harrods. She shares her story of growing up Mauritian in London, the experiences that have shaped her, and the resilience she’s carried through life’s challenges. All to inspire others to embrace who they are and where they come from.

View all

Test Analyst (CRM)

This vacancy has expired

Our Values

Send me a message

Test Analyst (CRM)

This vacancy has expired

Our Values

Quick links