Customer Insights Manager- Fashion & Food

We are looking for an Insights Manager to be the key point of contact for customer insights across our Fashion, Food & Restaurant divisions.

Here at Harrods we are passionate about our customers, and as a result customer insights have never been as important for us as they are today.

Whether it is investment in a single customer view platform to give us a full picture of our customers and their behaviours, or a growing research calendar to directly reach out and speak to our target audiences, there has never been a more exciting time to join Harrods and our Insights & Analytics team.

About The Role

This role will sit within the Customer, Digital & Strategy division and report to the Head of Customer Insights & Analytics.

This Insights Manager role will work with key business stakeholders to create a roadmap of insights projects that drive both long term strategic benefit and shorter-term commercial value.

You will partner with research and analytical specialists within the Insights & Analytics team to deliver projects, ensuring timely and high quality deliverables.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

About You

You will be someone who is naturally curious, who thrives on being given a question to answer and identifying the most appropriate insights approach to meet the project objectives.

You should be confident to challenge the business on their requirements and have strong storytelling and presentation skills.

Furthermore, you will be agile and thrive in a fast-moving environment, equally happy tackling larger, more in-depth projects and quick turnaround ad hoc requests.

You will  have experience delivering qualitative and quantitative customer insights projects, and be confident using a visualisation software such as Tableau or PowerBI.

Experience of the retail or luxury sector would be a bonus.

Our Promise To You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram, @togetherharrods