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Customer Loyalty Team Leader HMS

  • Department: Customer Service
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 26546

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Do others follow where you lead?

We are looking for a Customer Loyalty Team Leader to guide our advisers in providing world-class customer service.

You will ensure all incidents are resolved in a way that reflects our brand values, inspiring your team to find the right solution for each customer in the shortest time possible.

It will be up to you to listen to feedback, using it to identify trends that will allow us to make informed decisions in the future.

We are looking for a capable individual who is willing to embrace and encourage change, with the organisational skills to prioritise tasks to meet deadlines.

The successful candidate will have experience in coaching and motivating a team, ideally within a Luxury Retail or Hospitality environment.

If you could help us help others, apply now.

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