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Customer service adviser - Fixed Term Contract

  • Department: Customer Service
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Fixed Term
  • Job reference: VAC- 4169

Our mission is to exceed the needs and aspirations of our customers to create memorable and everlasting moments for them. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About You
You passionate about customer service! In a friendly and welcoming manner, you are able to resolve issues or queries that customers raise with you with confidence. You’re a team player who takes initiative and strives to exceed customers’ expectations    

What to Expect
The customer service station is located on level 3 at the Knightsbridge store. Like a front of house role, you will be solving customer queries face to face with the customer. Working alongside you, there will be about 4-6 other advisers with you on a shift and you will also have Assistant Managers and a Customer Service Manager to support you and the team throughout the day. The Customer Service station is open in accordance with the store opening hours. We work some weekends but the rotas are fair and consistent. This is a fixed term contract until 26/01/2020.

What is important? 
We value our colleagues as much as we value our customers. We work as a team to achieve results and share success with each other. We take pride in what we do and always have a smile on our faces because we know we always have the support of our managers.

Our promise to you

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being yourself is embraced and recognised.

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