Customer Strategy Placement

We are looking for someone to join our Customer Strategy team on a 6-month fixed term contract, part time (20 hours per week), to focus on a particular project within our Digital Strategy team.   

About The Role

The goal of this project is devise a new commercial solution for the Knightsbridge Store Dispatch business.  This project forms part of a larger programme focused on dispatch and this role will be a workstream lead within the programme.

You will be given a key set of deliverables, and at the end of the 6 month contract, you will shape and recommend your proposal to senior stakeholders from across the business. 

In return, you’ll receive an excellent pro-rated benefits package, including a company pension, flexible working, holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

About You

You will ideally currently be studying an MBA, or have equivalent working experience, covering the following skillsets:

• An inquisitive mindset into how the shopper’s needs and behaviours are evolving
• The ability to balance the big picture and specific details,  including financials
• The ability to process high volumes of insight, analytics and data to identify key trends and build stories and proposals
• Highly numerate, able to find solutions to complex issues, is resolute and determined to find the ‘answer’

You’ll also have  –

• Excellent communication skills, able to build relationships effectively with senior stakeholders
• Strong interpersonal skills to gain immediate respect throughout the business

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods