Deputy Content Manager

We’re currently looking for a Deputy Content Manager to join our .Com Creative Content team on a 12-month fixed term basis (September 2024 – August 2025). Being part of a prestigious brand with a rich heritage and global presence, the Deputy Content Manager supports with the management of a seamless and engaging digital customer experience.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team.

About the Role

Working alongside the Content Manager, this role involves content planning, channel management and reporting across web, app, email and social media. Our Deputy Content Manager is responsible for assisting in the development and implementation of Harrods' digital content strategy (under the guidance of the Content Manager), whilst collaborating with stakeholders to deliver high-quality content aligned with brand values and business objectives.

It is imperative the Deputy Content Manager maintains the digital content calendar across web, app, email channels, and social platforms, as well as plotting brand packages in the digital content calendar and scheduling annualised packages in advance of media bookings.

By extracting actionable insights from reports, the Deputy Content Manager will propose strategic, data-driven recommendations for digital media package evolution and optimisation, and devise new user behaviour-driven media opportunities across the website. Additionally, this role delivers reporting for partnerships packages and placements, utilizing tools like Google Analytics and Dashboards for PCR.

About You

You will have experience in digital content management, with strong creative content expertise and confidence with editing. You’ll also have a thorough understanding of digital channels and analytics tools, with experience turning data analysis into actional recommendations for content direction and optimising channel performance.

You’ll also:

• Have excellent project management and communication skills, as well as the ability to thrive in a fast-paced, dynamic environment.
• Ideally, have prior experience within either luxury or retail industries, and can showcase an ability to deliver results in competitive markets.
• Excel in fast-paced environments and adeptly manage multiple projects.
• Exhibit commercial acumen with a proactive approach and excellent time management skills.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods