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Employee Relations Specialist

  • Department: Human Resources
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 5986

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At Harrods we deliver The Art of the Possible by constantly evolving and challenging conventional luxury retail standards.

Our mission is to service the needs and aspirations of our customers and help create new stories. We take pleasure in making marked moments of delight: whoever our customers are or wherever they come from, they can expect to be treated with grace, courtesy and care. At Harrods we pride ourselves in being Masters of Luxury, Experts of Exceptional and Creators of Magic.

The pursuit of this excellence starts with our people. We put our trust in you to deliver excellence and exceed expectations for each and every one of our customers and with every interaction.

About You

We are looking for an experienced Employee Relations Specialist to join the Harrods HR team. You will be responsible for providing successful solutions to employee relations issues based on employment law expertise and business knowledge. You should have significant experience managing complex ER cases and up to date expert knowledge of employment legislation. You will be a natural communicator and pride yourself on the positive relationships you build across a business.
You will be able to demonstrate effective planning and organising skills and the ability to successfully manage high volume of work accurately and to deadlines. We are in a period of exciting change and transformation so a forward-thinking approach and confidence to challenge the status quo is key.

What to Expect

As an ER Specialist you will manage and resolve escalated enquiries and cases across the business. You will always aim to provide value add by applying your knowledge, experience and judgement to achieve solutions.

  • Support Managers through ER cases end to end through a consistent and structured process
  • Use a case management system to maintain up to date records to ensure accurate reporting information
  • Analyse trends in employment issues being handled through HR Services, and questions asked / support needed by line managers to identify areas for potential process, policy and tool improvement.

  • Participate in process/ service improvement activity as required, e.g. mapping updated process, creating training and work instructions for the improved process.

  • Support with the delivery of the Disciplinary & Grievance accreditation programme and Equal Opportunities to the business.

  • Create and deliver Bespoke training session where identified by trend analysis.

What is important?

This is an opportunity to be involved in an industry-leading HR transformation where people are at the centre of everything we do.

At Harrods we believe in hard work and challenging the status quo and when we work together, we are unstoppable. We’re leading the way with making anything possible and we will need someone who shares the same values and will raise the bar on delivering excellence across our business.

Our promise to you

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

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