Insights Analyst - Brand Partnerships

We’re looking for a curious and commercially minded Customer Insights Analyst to work with our Brand Partnerships team. In this role, you’ll transform customer data into compelling stories and strategic recommendations that support partnerships and deliver exceptional experiences for our customers.

About the Role

The Insights Analyst will analyse customer behaviour, campaign performance and partner activity to uncover trends and opportunities, while building clear, engaging insight reports that drive decision‑making. You will be collaborating closely with our Brand Partnerships, Marketing and CRM teams to shape partner strategies and supporting testing‑and‑learning initiatives to optimise engagement and value

Job Responsibilities include

• Responsible for bringing project work together and developing new ways of looking into our campaigns
• Responsible for determining short term performance, tracking KPIs, longer term projects, and working with a variety of stakeholders
• Measuring impact versus control groups, A/B tests, and determining and explaining uplift where possible

About You

The ideal candidate will strong analytical skills and experience with customer or marketing data as well presenting data, with the ability to turn complex insights into simple, actionable narratives. It is important that you have experience with tools such as SQL, Excel and Power BI.

You will also have the following.

• A proactive approach, with confidence working cross‑functionally
• A passion for utilising data to Inform decision-making within a business environment
• Keen attention to detail, and a curious approach to problem solving

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods