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Learning Manager - Retail

  1. Full Time
  2. Hammersmith
  3. Human Resources
  4. Permanent
VAC- 36319

This vacancy has expired

Have you ever wondered what Harrods Private Shopping Department is like? Well we have an amazing and exciting opportunity to join this dynamic team as a Learning Manager to become dedicated to this area.

As a business, we pride ourselves on being exceptional every day. This means we give colleagues the tools they need to excel in their roles and deliver the ‘Anything is Possible’ experience for customers. The Learning & Development team is here to support our colleagues’ personal and professional development – something we know is an important component of our colleague experience.

About the Role 

This newly-created role will be pivotal to supporting, elevating and the success of key Retail initiatives at Harrods, including one of our biggest strategic investments to date – the expansion of our world-class Private Shopping service.

Principle accountabilities include:

  • Provide expert knowledge in adult learning theory and practices.
  • Accurate diagnosis of learning needs, working with stakeholders and SMEs (internal/external).
  • Create robust learning proposals and project plans, to execute on above.
  • Apply knowledge of luxury lifestyle/brands/service or clientele personas, to L&D design.
  • Design and development of interventions including face-to-face workshops and/or briefings, train-the-trainer, self-led digital learning, guides, behavioural nudges, 121 or team coaching.
  • Implementation of learning solutions, including facilitation and evaluation of learning.
  • Manage project budget.

This is an extremely exciting time to join Harrods - a whole new wonder of opportunity awaits.  As the Learning Manager, you will work on a hybrid basis.  Due to the personalised nature of the service,  you will be on site (Knightsbridge & Hammersmith) 3-4 days per week.  


About You 

Bringing your experience in learning & development management, you will have existing working knowledge of the luxury market from a customer-facing business – this could be luxury hospitality, retail or travel services. You will be established at building effective relationships with senior management and love to build connections within the wider business. 

You will also have:

  • Strong stakeholder management,  and are confident in communicating in front of senior audiences.
  • Expert understanding of adult learning design principles and best practices, whilst you enjoy working in an agile way, at pace and within a programme team.
  • Expertise and confidence in how to scope, design and deliver a complex L&D project, end-to-end, with minimum supervision and guidance, at the same time being confident with data management and presentation.
  • •    Experience of facilitating learning and training, and are a reliable self-starter, who enjoys ‘owning’ their projects.
  • Experience within luxury sectors or environments is a bonus, though not essential we are looking for you to be energized by the prospect of creating exceptional customer service. 

About Us

There’s no place like Harrods. Harrods has a reputation for excellence, artistry and being the world’s leading Luxury Department Store. Today, we are so much more than our beloved Knightsbridge store. Our wide-ranging portfolio and services include everything from dot com, to our in-store wellness clinic to world class Restaurants, to Virtual Personal Shopping, and Hbeauty concepts. 

At Harrods, our mission is ‘Anything is possible’. This is a mindset for our people, and a promise for our customers. We have five employee values that show us the way; We are Human, We strive to Exceed, We build Trust, We take Pride, We are One. These Values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our Values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

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