Online Trade Manager

We are looking for an Online Trade Manager to join our Trade team here at Harrods. The Trade Manager plays a critical role in delivering the Digital KPIs, with accountability for driving sales growth and profitability of their owned Division.

This is a fixed term role for a maternity cover position.

About the Role

The Online Trade Manager responsible for managing and developing their team; providing clear direction, consistent feedback and coaching, with particular attention to the Trade core competencies as set out in the Development Framework. The role will see you manage divisional customer journey strategy & testing (navigation, search, VM & recommendations) through
team, ensuring leverage of relevant insight and analytics from available tools as well as Develop and strengthen brand partnerships to secure exclusive product launches, optimise online visibility, and
negotiate digital-first initiatives that differentiate the business from competitors.

Job Responsibilities include.

• Monitor digital trends and advancements to inform action plans, working with relevant teams to improve conversion
• Upskill team members in line with the Development Framework, focusing on core trade competencies
• Partner with content, marketing and CRM teams on the planning and execution of campaigns to drive high quality traffic and clicks, providing insight to ensure relevance and alignment to key trends & opportunities
• Collaborate with peers & management team to drive engagement initiatives based on company survey insights

About You

The ideal candidate is commercially driven, highly analytical and a natural problem solver, with a proven track record of delivery in a fast-paced retail environment. They should be dynamic and resilient, able to anticipate challenges, unlock opportunities and effectively respond to change. It is important that you have strong market awareness and is passionate about exceeding customer expectations as well as management experience with a track record of team development and engagement.

You will also have the following.

• Clear communication both written and verbal
• Enthusiastic and entrepreneurial, thriving in a dynamic and fast-paced environment.
• Open-minded with balanced judgment; confident in making decisions and accepting accountability for outcomes
• Highly organised and reliable, able to prioritise effectively & delegate appropriately

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods