Porter

Our Private Shopping team are critical to achieving the ultimate luxury shopping experience. 

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us.

That’s where the role of Private Shopping Porter comes in, our team are responsible for the quality control of all stock coming in and out of the department. The Porter is responsible for the setup of the department, ensuring all relevant stock is replenished and the Private Shopping department is ready to trade for the day.

About the Role

Our Porters are responsible for the management of stock movement between sites, including Dispatch, Customer Collection points, Trevor Square and Courier desk. You will build a strong relationships across all departments to ensure the same vision is projected and achieve mutual business goals.

Your responsibilities will include:

• Return stock to the departments daily, as and when required.
• Carry bags to the door for clients at the request of Private Shoppers and Private Client Managers team.
• Ensure security procedures are followed at all times to prevent theft/stock loss.
• Ensure Harrods standards are adhered to prior to opening for trade.
• Assist with presentation of stock in storage areas.
• Support with packing of client goods prior to leaving the department.
• Manage the Private Shopping cage on a daily basis, unpacking and organise stationary.
• Management of stock returns from appointments.
• Support stock controller with face checks.
• Support the Private Shopper and Private Client Manager with collecting paid stock from the shopfloor.
• Client dispatches to be processed accordingly and taken to dispatch throughout the day.

About You

You will have experience within a retail environment and working to support a fast paced environment. We can invest in your development to fill in some of the gaps and give you the tools needed to succeed, but you are passionate about people, Harrods, and providing world class customer service, going above and beyond to create moments of delight.

To excel in this role you will have the following experiences and knowledge:

• Have great organisational skills to keep the department running smoothly.
• Be able to build strong relationships with the private shoppers and management team.
• Have a keen eye for detail when inputting client data.
• Experience working in a luxury setting is desirable, but not essential.
• Working in a fast paced environment and able to adapt to any situation.
• Able to deliver clear and precise communication.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll enjoy a package that includes 22 days’ holiday, your birthday off, up to 33% Harrods discount (including our restaurants), access to a competitive commission scheme plus joining our generous pension scheme. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.