Private Shopping Operations Manager

The Operations Manager will be responsible for managing resources to deliver the Senior Commercial and Operation Managers service strategy, through the smooth running of all Transaction processes, the delivery of all key performance indicators (KPI’s), controlling department procedures, operating standards, and maintaining paperwork for audit purposes. In this role, you’ll ensure that high value cash or card or high-risk transactions are processed in a timely manner and that any legal obligations are complied with.

Please note: this is an FTC until the end of 2022.

You’ll provide day to day management of all Transaction Assistants activities, acting as the first escalation point for Client & store queries, liaising professionally with all relevant departments, and supporting our Clients and building relationships. You will provide the team with clear direction, development opportunities and coaching to ensure excellent service for the team’s internal and external customers. You will set appropriate standards of behaviour and manage performance issues in a firm and timely manner.

About us.

As the world’s leading luxury retail emporium, Harrods offers uniquely exciting challenges. Working days are as varied as the requirements of our clients, and we nurture an environment where the flexibility, resilience and initiative that help us maintain outstanding levels of service are recognised and rewarded. We’re a hard working, culturally diverse team who get on with the job. It’s a great place to learn and gain real expertise in your area.

About you.

You’ll have an exceptional track record in operations management and business planning, leading and supporting teams to achieve success. Exceptional leadership is a given, you’ll guide and actively coach your team to deliver an exceptional service and develop within Harrods. You’ll have excellent communication skills to grow and nurture relationships with your peers and senior stakeholders around the business. You’ll be commercial in everything thing you do, to maintain our place as the world’s luxury retailer, as well as continually review the operations of the function. You’ll be a team player with a great awareness of Client and service. Amongst the qualities that make you shine are:

●     Exceptional organisational skills and ability to prioritise

●     Instinctive commercial judgement and stakeholder management

●     Persuasive and inspiring communications

●     Attention to detail

●     Unwavering people and customer focus

Our promise to you.

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly, secure environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

On top of this, you will receive a great set of benefits, including 25 days holiday (with your birthday off too), great in-store discounts with extra 10% staff only days, a generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.