Quality Controller

Our Harrods Tailoring team are now looking for a Quality Controller to join their highly skilled, values-led team. This is a fantastic opportunity to work at the heart of luxury retail, ensuring our customers receive garments finished to the highest possible standard. 

About the Role 

As a Quality Controller, you’ll be responsible for overseeing garment alterations and ensuring every piece meets Harrods’ world-class standards before it reaches the shop floor. You’ll use your technical expertise to assess alterations, allocate garments to the appropriate tailor (in-house or externally), and maintain strong working relationships with our external tailoring partners. 

You’ll also manage the completion rail, ensuring garments are returned to the sales floor in a timely manner, and support the training of sales teams to help them better understand tailoring processes. In addition, you’ll be able to step in and carry out fittings, basic and express alterations, or quality control checks across a wide variety of fabrics and garment types when required. 

Key responsibilities include: 

• Assessing garments and allocating alterations to the correct tailor in-house or externally 
• Performing detailed quality control checks to ensure garments meet Harrods standards 
• Organising and tracking external alterations, managing paperwork, and building supplier relationships 
• Coordinating the drop-off/completion rail for garments returning to the sales floor 
• Providing technical advice and solutions to tailoring challenges 
• Supporting the training of sales colleagues on tailoring processes and garment care 
• When required, carrying out fittings and alterations across a variety of fabrics, including leather, fur, bias cut and technical fabrics 
• Communicating effectively and thinking on your feet to resolve challenges quickly and professionally 

This is a fully on-site role based in our Knightsbridge store. 

About You 

You’ll be an experienced tailoring professional with strong technical knowledge of garment construction, alterations and fittings. Calm under pressure and highly detail-focused, you’ll combine craftsmanship with excellent organisational skills and the ability to collaborate across teams. 

You will: 

• Have advanced knowledge of tailoring and garment construction across both Menswear and Womenswear 
• Be confident assessing alterations and performing quality control checks with precision 
• Bring excellent communication skills, with the ability to train, advise and support colleagues 
• Stay calm under pressure and think on your feet to resolve technical or customer challenges 
• Be flexible, organised, and committed to delivering consistently high standards of workmanship 
• Take pride in your craft and thrive in a fast-paced luxury environment 

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.