Sales Associate - Ralph Lauren

Position Purpose 

The Sales Associate is the face of Harrods & is responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors. Sales Associates are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge & building quality customer relationships that result in increased sales & repeat business. Harrods Sales Associates live & breathe our brand values. They create a shopping experience that’s fun & friendly & they have a passion for selling.

Principal Accountabilities 

Sales & Service :

• Welcome all customers within one minute of entering the department. 
• Achieve sales per hour standards as a minimum requirement. 
• Meet individual sales targets by selling at every opportunity. 
• Maximise sales revenue by offering related products. 
• Approach customers & initiate a conversation. 
• Ask open questions to establish customer needs. 
• Increase sales by selecting products to meet customer needs highlighting the features & benefits of the product. 
• Give accurate & current information about the product; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store. 
• Direct customers throughout the Store or to the specific area the customer requests at all times, even when going on breaks. 
• Follow all Customer Care Standards, including telephone standards. 
• Aim to achieve Guest Shopper commendations. 
• Handle multiple customers effectively. 
• Understand & properly execute all systems & POS procedures to ensure quick sales transactions.  
• Work as part of a team by sharing selling support duties & demonstrating flexibility with regard to hours & days of work. 
• Attend briefing meetings & training sessions.