Support Analyst

We are looking for a Support Analyst to join the Digital Technology team here at Harrods. You will be responsible for providing expert support for On-Prem, SaaS & Azure-based web and mobile applications, ensuring their stability, performance, and seamless operation

About the Role

As the support analyst you will work closely with development teams, business users, vendors and technical stakeholders to troubleshoot and resolve application issues, implement fixes, and manage application backends.

You will also;

• Create and maintain user and technical documentation for supported systems
• Keep the DevOps Lead informed of any operational activities that impact wider business systems.
• Keep track of change requests through the Change Advisory Board (CAB) or internal Comms for core IT teams or supported systems.
• Ensure all activities comply with Harrods security policies and meet relevant compliance standards (PCI DSS, GDPR, PII)

About You

The ideal candidate will have a passion for continuous learning, particularly in .NET & Azure technologies, is essential, as is the ability to keep abreast of emerging technologies to enhance support practices. You will play a key role in ensuring that high-quality applications continue to meet business needs and maintain optimal performance.

You will also have the following;

• Clear communication both written and verbal
• Passion for technology
• Excellent customer service skills for both internal and external stakeholder
• Strong organisational skills with the ability to juggle multiple tasks on time
• Flexibility and readiness to adapt to changing priorities.

About Us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods