Team Leader

Team Leader – Cleaning Operations (Nights) 

Our Cleaning Operations team are now looking for a dedicated and experienced Team Leader to support the cleaning operations in our busy store. You will be working alongside your team, with a safety-first mindset, to maintain the first-class environment of our store and associated buildings to provide the best experience for our customers and colleagues. Shift working hours are 8pm to 4:30am, working 5 days over 7, including 1 in every 2 weekends. 

About the Role  

You will work closely with store management to ensure cleaning activities align with store operations and customer experience goals. You will be responsible for maintaining cleaning schedules and ensure all areas, including shop floors, fitting rooms, restrooms, and staff areas, are cleaned as required. Promptly address any cleaning-related issues and report maintenance concerns to management. 

You will also: 

• Run daily team briefings to assign daily cleaning duties and monitor completion.

• Conduct regular inspections of the store to ensure cleanliness and hygiene standards are met. 

• Train and support new and existing team members on cleaning protocols, health & safety, and store-specific requirements. 

• Provide ongoing coaching and feedback to colleagues to ensure standards are maintained on a continued basis. 

• Ensure compliance with health and safety regulations, including the safe use of cleaning chemicals and equipment. 

• Handle stock control of cleaning supplies and request replenishments as needed. 

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. 

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. 

About You  

You will be a strong leader with previous experience as a cleaning supervisor or team leader, ideally in a retail or commercial environment. You will have good knowledge of cleaning procedures, equipment, and health & safety regulations, along with the ability to work independently and use initiative to resolve issues. Flexibility to work various shifts, including early mornings, evenings, and weekends, as required.  

Key Competencies: 

• Proactive and self-motivated. 

• React accordingly and in a timely manner, remain calm under pressure. 

• Excellent interpersonal and communication skills  

• Excellent time-management skills and the ability and willingness to multi-task  

• Good attention to detail which will be evident through quality of work 

• Flexibility and readiness to adapt to changing priorities  

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

Uniquely You  

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.  

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.