Assistant Reservations Manager

We are now seeking an Assistant Reservations Manager to join our growing restaurants reservations team. This is your chance to be part of something truly spectacular. Join us in creating memorable experiences that will set the standard for luxury dining worldwide. You will be joining a passionate and supportive team, all within our Hammersmith office.

About The Role

The Assistant Reservations Manager reports directly to the Reservations Manager, with the role sitting in the commercial team in the Restaurants and Kitchens directorate within Harrods. The purpose of the role is to supervise the day-to-day business and oversee the Reservations team. Supported by the Reservations Manager, you’ll guide the team to progress in their assigned areas, achieve required standards and targets as well as ensure the best customer experience.

The role involves supervising online and offline platforms required by the business, overseeing customer communications, implementing required operational standards and ensuring that all booking channels are well managed to support the business requirements.
This role supports the Reservations Manager in leading the team to achieve financial goals and targets, implementing given strategies to maximise covers, and ensuring that the team has required tools and guidelines to complete their daily and assigned tasks.

The Assistant Reservations Manager is required to support managing restaurant campaigns, hospitality events, projects, and the development of the Reservations department through strategic vision.
This role involves detailed reporting required to observe the department’s performance and support the business growth and development.

About You

As the Assistant Reservations Manager, you will have the ability to perform duties effectively with minimal supervision. You will require strong attention to detail in this role, which will be evident in your organisation of the department and accurate reporting. You will be an excellent communicator, with strong interpersonal and communication skills, being able to strengthen relationships within the team, whilst building relationships with Harrods stakeholders and customers. Further qualities which will set you apart include:

• Strong work ethic and commitment to the Harrods values
• Experience managing multi-venue sites with varying concepts
• Excellent time-management skills and the ability and willingness to multitask
• Flexibility and readiness to adapt to changing priorities
• Strong PC and software literacy. Experience with Microsoft Office including Teams, Sevenrooms, OpenTable, The Fork, SK Chase and Stripe would be a plus

About Us

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit team who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day. Commercial outputs of our existing business will be a key driver of success where we set long term goals of developing revenues and finding opportunities to do so, you will constantly evaluate the numbers and find ways to develop trade in low performing spaces. 
 
Our Promise to You
Our standards and expectations are high, but we’ll give you all the support you need to flourish and great opportunities to progress and build an exciting catering career. In joining the Harrods Team, you will receive:

• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise.
• Great career opportunities in multiple locations around the UK and going international.
• This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
• Up to 30 days’ annual leave (including bank holidays) & your birthday off.
• 25% - 50% Harrods discount dependant on brand.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods