Automation Marketing Manager

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About You

You are technical, analytical and commercially minded, always looking for ways to innovate the automated communications across channels.  You will be  a true collaborator and will work with a number of internal stakeholders and third-parties to effectively manage briefs, execute and measure campaigns and ensuring all communication delivers to the most effective omni-channel commercial gain.

You will be comfortable with managing a team, driving them to reach their full potential.

What to Expect

• On a day to day, you will be developing personalised, scalable, automated marketing campaigns using IBM Watson, leveraging email, direct mail, SMS, push notifications, programmatic display and social media
• Managing end-to-end email campaigns, including planning, coordinating, set-up, testing, broadcasting, reporting and optimisation.
• Using dynamic content & agreed segmentation strategies to deliver relevant and personalised content to drive customer engagement and increase customer lifetime value.
• Develop and maintain a comprehensive email marketing test plan, launch tests, analyse and report test results and implement successes.
• Managing a test and learn program that ensures emails are consistently optimised, by testing subject lines, content and design to improve engagement.
• Segment lists based on behaviours like past email engagement and website interactions (content downloads, site page visits, etc.)

What is important?

Organisation is so important to our team; we are expected to be consistent and accurate. The wider business is reliant on us for their needs. Our team is approachable and efficient – we need someone who shares our values and understands the importance of our place in the business. Sometimes we are very busy; our team shares the load, supports each other and wins as a team. We set deadlines, we hit those deadlines.

Our Promise to You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.