Business Process Manager - Restaurants & Kitchens

Our ambition is to be the number one department store in the world for luxury branded merchandise, maintaining an unprecedented level of retail standards, expertise, customer service and profitability. We are bringing on board some of the highest profile partners in restaurants and aspire to create a world class dining destination know not only for its food, but its service. 

An exciting opportunity has arisen for a Business Process Manager to join a passionate, supporting and dynamic team, all within our iconic Knightsbridge store.

About The Role

The Business Process Manager role, at an executive level, is a multi-faceted position with the responsibility of seamlessly managing the back-end administrative processes within the operation of the Restaurants and Kitchens (R&K) directorate to ultimately empower front-end operators to excel. This role will oversee Culinary and General Administration, Business Performance, and the continuous service delivery to internal and external stakeholders across the business in what they need from the directorate.

In this role, you’ll ensure new processes are designed or existing processes are redesigned effectively and with the correct controls and measures in place to achieve objectives; you’ll establish KPI’s and metrics to measure performance and monitor progress. You’ll collaborate cross-functionally to design, develop, and implement compelling reports, dashboards and data visualization representing business activity.

You’ll work with stakeholders in navigating change, ensuring timely and effective outcomes. As a trusted advisor, you’ll provide support and advice, being the primary contact for non-operational needs from R&K, delivering solutions aligned with the business strategy.

About You

The ideal candidate must flex between strategic thinking for wider leadership roles and tactical responsiveness to operations, ensuring successful outcomes. With a passion for commercial success and problem-solving, you have the ability to handle ambiguity and operate in a fluid and fast paced environment. These are some of the qualities that you’ll bring with you: 

• Excellence in stakeholder management and relationship building
• Developed analytical skills with the ability to solve complex and ambiguous problems 
• Intellectually curious with a passion for driving innovation and change 
• Well-developed communication, negotiation, and influencing skills 
• Ability to prioritise and balance multiple tasks or projects 
• Ability to see beyond the parameters of a single project to identify patterns, risks, trends and strategic context more broadly within the organisation. 

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive:

• A competitive salary plus bonus
• Great career opportunities in multiple locations around the UK and going international.
• This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
• Access to a staff Canteen.
• 25 days’ annual leave + bank holidays and your birthday off.
• Up to 33% Harrods discount (including across our food hall and restaurants)  

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods