Concessions Assistant Manager

Harrods is looking for an Assistant Concession Manager to support the Concession Manager in overseeing the onboarding, operations, and efficient day‑to‑day management of online concession brands on Harrods.com. The role also involves leading Online Concession Coordinators, optimising production processes, and working closely with trading, buying, and merchandising teams to drive strong online operational performance.

The Role

The Assistant Concession Manager role will support the Concession Manager in managing the on-boarding & operational management of Harrods’ Concession brands on Harrods.com. Another key focus and responsibility of this role is to manage and oversee the day-to-day tasks of the Online Concession Coordinators and ensure they are working in the most efficient way, minimising time to site as much as possible. Managing the e2e production process and ensuring ways of working are as efficient as possible will be a key task for this role. The Assistant Concession Manager will work closely with the Online Assistant Trade Managers and Trading Teams and the Buying & Merchandising functions to optimise the online operational trading of existing Concession brands and processes.
 

About You

You are an efficient and highly organised professional with strong attention to detail, accuracy, and commercial awareness. Proactive, flexible, and composed under pressure, you thrive in fast‑paced environments and demonstrate resilience while managing multiple competing priorities with confidence.

• 1–2 years’ experience in an Online Administrator or similar e‑commerce role
• Proven people‑management skills, with experience leading a team of 2+ preferred
• Strong proficiency in Microsoft Office, particularly Excel
• Customer‑focused with a strong interest in retail, brands, and industry trends
• Skilled in stakeholder communication, with an analytical mindset and the ability to prioritise workload effectively in high‑pressure environments

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.