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Dispatch Assistant Manager

  • Department: Distribution
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Fixed Term
  • Job reference: JKD02

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Our Knightsbridge Distribution team is looking for an Assistant manager to join and oversee our Dispatch team on a 3-month fixed term contract. Your team will make sure all customer deliveries are received on time and any queries are resolved with care and attention. You will play a critical operations role, connecting and collaborating with our wider teams and departments to ensure a seamless experience from start to finish for each of customers. In return, we will make you feel welcome and reward your hard work with great employee discounts and career potential.

About Us

Behind the world’s best-known luxury retail brand is an impressive dispatch area. This delivers our promise to bring customers a remarkable, memorable experience. It combines the latest in facilities and Health & Safety with a warm, welcoming team. With your eye for detail and efficient approach, you will feel instantly at home.

About You

You will be an experienced people manager, accustomed to working with retail and supply chain operations and able to advise and direct process and operations continuous improvements. An energised and inspiring leader, able to play a hands on role in day to day delivery as well as supporting and deputing for your department Manager when required.

Having background in using SAP systems would be advantageous. You should be able to work flexible hours and days and demonstrate the ability to adapt to the changing demands of the role. Numerical, literacy and strong communication skills are essential.

What to expect

Our dispatch operation is a faced paced but well oiled machine, we ensure that the store and delivery services connect with ease and that all parties remain updated and performance to ensure the consistent high quality service that our customers deserve.

You will ensure all parcels received are packed to the highest standards as expected by Harrods customers and that any issues with poor packing are addressed internally within the team and externally with shopfloor managers. You will play a key role in connection the dispatch operation with our instore experience and championing efficiencies and an exception customer experience. Pro-actively managing the DCIN report to ensure all parcels are dispatched on time and that all internal service issues are addressed within the team.

As an Assistant Manager you will build and maintain strong working relationships with the operations team, external couriers and the shop floor, in addition to issue and maintain a high level of training, support and guidance to your team, developing them as individuals to be the most cohesive network possible. You will assist the Dispatch Manager with rota planning and that the 7 day operation runs smoothly ensuring all areas are well covered, managing the Courier Desk, Returns Room and Shopping Cards functions to ensure they all run smoothly.

Our promise to you

Help us make the impossible possible for our customers and, we’ll do something remarkable for you. As well as offering a friendly, secure place to work, we’ll help you build your career. Not only will you get ongoing support, but we will also help to build a future for you within Harrods. 

On top of this, you will receive a great set of benefits. These include a subsidised canteen, cross functional training, a generous company pension, a range of high-street discounts and 25 days’ holiday per year as well an additional day for your birthday.

Uniquely you

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram


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