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Duty Manager

  • Department: Store Services
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 31614

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Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.


We are looking for a Duty Manager to join our Technical Services Department, to monitor the works carried out by our building contractors, and to ensure the store is fit for trade each day, including pass processing, logistics and on-site health and safety.


About You

You will be accountable for constantly educating and guiding the building contractors, so that they are working in line with both Company policy and procedures and adhering to all legislative requirements. You will be responsible for issuing several hundred access passes each week after checking they comply with access requirements. You will have a working knowledge of health and safety legislation involved in maintenance, alterations or additions to buildings, and be vigilant on all matters relating to health and safety.


What is important?

You will be an exceptionally strong communicator, and as such be able to liaise with both internal and external stakeholders, contractors, colleagues and Senior Management. You will be well organised and be able to demonstrate a high level of integrity and diplomacy in your communication with individuals at all levels within the business. Attention to detail is essential, as you will be responsible for making sure our exceptional brand image is maintained and all hoardings, investigation works and completed shop fits are fit for trade each day.


The successful candidate must hold a CSCS card.


What to expect

Flexibility regarding your working hours is crucial, as the team operates 24/7 and shift patterns will include weekends, bank holidays, evenings and night shifts. You will need to be contactable at all times when on shift and out of hours including weekends, and to cover other Managers’ shift patterns when necessary.


Our promise to you

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.


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