Food Demand Planner

We are seeking a highly organised and commercially minded Food Demand Planner to forecast and plan demand for Harrods’ in-house food products, ensuring exceptional availability while minimising waste.

About the Role

As a Food Demand Planner, you will take ownership of forecasting and demand planning for Harrods-manufactured food ranges, including Bakery, Food To Go, Dinner, Rotisserie, and Juice Bar. You'll also manage the procurement of select externally sourced products that complement our in-house assortment.

Working side-by-side with the Food Production Planner, you’ll optimise plans based on production lead times, WIPs, and made-to-order volumes, balancing operational efficiency with elevated customer expectations.

Key responsibilities include:

• Leading the Sales and Operation Planning process for food and chairing Demand & Portfolio review meetings.
• Creating and managing detailed forecasts with overlays for seasonality, new product development, events, and weather.
• Ensuring product availability across all sites and channels by collaborating with key stakeholders.
• Managing procurement and supplier relationships for select external products, including PO accuracy and inbound compliance.
• Providing insight-driven reporting across availability, waste, and demand accuracy for planning and trade forums.

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be an insightful and detail-focused planner with a strong understanding of food retail dynamics. You thrive in a collaborative environment, communicate clearly across teams, and bring a solutions-driven mindset to every challenge.

Your approach is grounded in accuracy, ownership, and continuous improvement, ensuring both service levels and stock health are optimised.

You will also have:

• Demonstrable experience in demand or supply planning, ideally within food or FMCG.
• Advanced Excel skills and experience with ERP systems (e.g. SAP).
• Strong organisational, analytical, and communication abilities.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.