Learning Manager

Our ambition is to be the number one department store in the world for luxury branded merchandise, maintaining an unprecedented level of retail standards, expertise, customer service and profitability. We are bringing on board some of the highest profile partners in the field and aspire to create a world class dining destination known not only for its food quality but also its exceptional service. 

About The Role

This role will be integral in contributing to the success of restaurants achieving its ambition of ‘Delivering Excellence’. Our goal is to drive improved results in customer metrics such as NPS, restaurant shops and overall feedback channels e.g., Open table and Trip Advisor. This can be achieved through technical and soft skill training to manage capability gaps, tackle our problem areas and nurture our top talent. 

A key element of this role will be to develop and administer training programs across the Restaurants and Kitchens portfolio, assess training and development needs, help employees and teams develop skills and knowledge, create manuals and information packs, presents in-person, virtual and digital learning solutions. This role will also be responsible for managing the end-to-end process of the R&K onboarding process and continuously improving learning processes.

About You 

You’ll have previous experience as a Learning Manager, ideally from a high volume business as well as a passion for hospitality. These are some of the qualities that you’ll bring with you: 

• Ability to gather data and insights to diagnose learning needs, collect feedback, report on training completion, and continuously improve content. 
• Have previous training design experience to build end-to-end learner journeys based on briefing, discovery, and diagnostic measures.
• Capacity to deliver trainings both face to face and virtually
• Able to work with our current processes whilst also looking at ways we can improve in conjunction with our Restaurants and Kitchen strategy
• Have the ability to take the lead on our apprenticeship and internships
• Stakeholder management  
• Project management  

About Us 

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage and aim to craft dining experiences that are the highlight of our customers’ visits.

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

You’ll also enjoy 25 days annual leave, plus your birthday off, up to 33% in-store discount, a generous pension and great learning and development opportunities. 

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods