Loyalty Assistant

We are looking for a Loyalty Assistant to join our Digital team here at Harrods. This is an exciting opportunity to play a key role in supporting the overall Harrods Rewards programme strategy and the future of loyalty at Harrods

About the Role

The Loyalty Assistant will be responsible for overseeing the day-to-day management of the Harrods Rewards programme, ensuring smooth functioning of the programme across all customer touchpoints. The role will be managing the day-to-day running of the Rewards colleague incentive and colleague engagement programmes.

You will also;

·         Manage the distribution of Rewards leaflets and collateral across Harrods locations

·         Manage the day-to-day running of the Rewards colleague incentive and colleague
engagement programmes

·         Support the Senior Loyalty Manager in implementing the Rewards programme
strategy and roadmap, playing a key role in delivering key initiatives and programme
enhancements

·         Support in the tracking of budgets and the management of purchase orders related
to the Rewards programme

About You

The ideal candidate will be someone who has worked on Loyalty programmes and has a
passion for driving long-term customer relationships. The position requires someone who is
organised, with a high attention to detail

You will also have the following;

·         Strong attention to detail with regards to problem-solving, planning and monitoring
project work

·         Understanding of Loyalty best practice with experience/exposure to loyalty
programmes preferred

·         Excellent time-management skills and the ability and willingness to multi-task

·         Ability to perform duties effectively with minimum supervision and guidance

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods