Operations Coordinator

Our Store Services team are now looking for an Operations Coordinator, on a 6 month Fixed Term Contract, to provide critical support to the managers and team members by managing administrative activities, handling schedules, and ensuring the smooth running of operational processes to support the division.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

 As the Operations Coordinator, you will support the leadership team of the Store Services Operation, responsible for the management of daily logistics and activities, ensuring the effective and efficient delivery of all initiatives.

In this role you will be responsible for:
•    Administrative tasks including documentation, meeting coordination, writing reports and replying to correspondence.
•    Preparing and distributing regular reporting as needed, highlighting progress, risks, and issues.
•    Scheduling and organising meetings, including preparing agendas, taking minutes, and following up on action items.
•    Supporting the Senior Facilities Manager with the coordination and delivery of all reactive and planned activities.
•    Serving as a point of contact for designated tasks for the wider business, stakeholders, contractors and clients. 

A key part of your day will involve liaising with suppliers, managing contracts, and scheduling contractors. You'll work closely with stakeholders, managing systems, processes, and operational coordination, with around 50% of your time dedicated to stakeholder engagement.

This role works Monday to Friday, office hours, based in Knightsbridge. 

About You 

You are a proactive, self-motivated individual with strong IT knowledge and excellent communication skills. You have the ability to manage stakeholders, take initiative, and are comfortable making decisions and confidently navigating challenging situations. Your organisational skills allow you to multitask while maintaining attention to detail and meeting deadlines. Business administration or facilities coordination experience preferred.  

You will also:
•    Be proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
•    Have strong stakeholder management and interpersonal skills.
•    Have the ability to challenge and hold decision-making conversations, when needed.
•    Be a quick learner with a proactive approach.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods