Senior Commercial Insights Analyst

We have a fantastic opportunity for an experienced Senior Commercial Insights Analyst who will use their analytical and commercial skills to support the business in understanding our HNW customers, identifying opportunities which will deliver a business benefit or improve customer experience, and managing a Lead Generation process utilising extensive new tooling and modelling capabilities to identify and nurture leads across the business with a particular focus on Personal Shopping.

You will be supporting the Commercial Insights Manager in providing data driven insights on our HNW customer base, developing and enhancing Personal Shopping reporting, running the Lead Generation programme, and scoping data requirements with other internal teams to drive projects forward. The business will consult with you to discover insight on our Personal Shopping services and receive suggestions that are realistic, actionable, and measurable.

About Us

You will work in Harrods’ exciting Insights Department alongside brilliant analysts, strategic thinkers and customer research and experience professionals - at the heart of decision-making across the business. You will represent our whole division to the business and ensure we maximise the impact of our work.

About You

You will have prior experience in a Customer or Commercial Analyst role, with strong analytical skills and experience of working with large volumes of data. Coding skills are a must – ability to code in one or more languages (R or Python preferred).

You will have strong experience with data visualisation tools (Excel, SAS, Power BI, Tableau, etc.) and data manipulation software, as well as experience with Cloud technologies (GCP, AWS Azure) preferred but not essential. You will need to have a strong understanding of portfolio management from VIP databases.

You will exude passion for utilising data to drive behavioural change within a business. Excellent time-management skills are key, and flexibility and readiness to adapt to changing priorities. You must be comfortable in a fast-moving environment being able to tackle larger projects as well as providing quick turnaround on ad-hoc requests.

Our Promise to You

We pride ourselves on challenging conventional thinking and making the impossible possible. If you share our positive approach, this is a career move that will open doors for you. You will gain experience across the business while working at the heart of a fast-paced and prestigious team.

We will also take care of your long-term career progress, whether your ambitions take you upwards, or sideways into different areas of the business. Our benefits package gives you generous pension, up to 33% discount on instore shopping and 50% off work clothes, 25 days’ holiday and your birthday off.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.