Store Services Manager

Our Store Services team is looking for a Store Services Manager to provide oversight for the cleaning, waste and pest management facilities at our Knightsbridge store. 

About the Role

Your focus will be on team and people management; supporting and upskilling others to drive efficacy. You will take pride in promoting a positive, can-do culture on site; thinking strategically to allocate staff to shifts; and partner with internal stakeholders to manage all recruitment and training activity.  You will have a direct line management of a team of Supervisors, who collectively manage the daily responsibilities of over 100 day and night shift cleaning operative colleagues. 

Reporting into the Senior Facilities Manager, you will have operational oversight, requiring quick reactions to urgent issues.  You will drive Harrods’ high expectation of standards by carrying out cleaning and safety inspections on site, dealing with non-conformities as a matter of urgency and ensuring remedial action is taken.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

About You

You will ideally have experience in a large, multi-faceted building, luxury or heritage establishment frequented by a huge footfall of visiting public. You’ll be used to being visible with the public and working closely with senior stakeholders. 

You will also have:

• Experience in soft services management - specifically cleaning, window cleaning, feminine hygiene, waste management and pest control
• Experience in a commercial environment - you can see the bigger picture and impact of your actions
• Effective communication skills – to relay information to your team and senior stakeholders
• A clear vision for your development
• Associations or memberships – such as BICS, British Cleaning Council or IWFM

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods