Supply Chain Planning Manager

Our Supply Chain team are now looking for a Supply Planning Manager to help shape how we manage inbound visibility, strengthen supplier relationships, and drive operational excellence across the business. This is an exciting opportunity to lead a high performing team and influence key planning processes at Harrods. 

About the Role 

In this role you will lead the Supply Planning function, ensuring accurate inbound forecasts, strong supplier performance, and effective collaboration across Buying, Merchandising, Finance, IT, and Supply Chain. You will guide and develop a talented team, oversee the Supplier Portal, and support ongoing improvements in data, reporting, and operational efficiency. 

Key responsibilities include: 

• Leading and developing the Supply Planning team. 
• Setting the strategic direction for inbound supply visibility. 
• Overseeing the Supplier Portal and ensuring suppliers are supported. 
• Monitoring EDI and IDOC errors and driving timely resolution. 
• Strengthening supplier relationships and challenging performance when needed. 
• Managing the partnership with the digital freight forwarder and tracking KPIs. 
• Maintaining accurate inbound plans across Fashion, General Merchandise, and Food. 
• Setting and reviewing Purchase Order Management targets. 
• Enhancing reporting and analytics with Supply Planning Analysts. 
• Providing clear updates to senior leadership on inbound performance. 

Harrods offers a range of company wide benefits including staff discount, subsidised medical and dental cover, discounted gym membership, and more. 

About You 

You will be a confident and proactive leader with strong planning expertise and the ability to build effective relationships with suppliers and internal partners. You will thrive in a dynamic environment and be comfortable working with data, solving problems, and guiding a team to deliver high standards. 

You will: 

• Bring experience in supply planning or a related operational role. 
• Demonstrate strong leadership and people development skills. 
• Be confident working with suppliers and influencing performance. 
• Have solid analytical and forecasting skills. 
• Work collaboratively across multiple business functions. 

 
About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

Uniquely You  

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.  

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.