Transaction Services Manager
- Full Time
- Knightsbridge
- Retail Operations
- Permanent
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The Transaction Services Manager will ensure the consistent delivery of exceptional service to the retail team and customers, that achieves business goals within Transaction Services. They will lead the Transaction Services Team and report to the General Manager of Transaction Services.
About the Role
The Transaction Services Manager works cross functionally with other department leaders to provide guidance, influence and support to transactions and issues. This role will work in close alignment with security functions and the anti-money laundering management to ensure adherence to legal governance.
It involves managing a team of assistant managers, translating the business short, medium and long strategy into deliverable objectives. This role will proactively drive and implement the continued growth and development of the service delivered to colleagues and customers.
About You
As a people first leader, you will easily engage with your own team and set objectives to guide strategy, and motivate others to deliver on quality measures and KPI’s to deliver an exceptional customer journey.
You will also:
- Complete AML training and qualification to advance risk management skills and make accountable business decisions
- Have a demonstrated background managing a team of managers
- Have the ability to forge trusting relationships with internal and external stakeholders
- Demonstrate a knowledge of financial safety and anti-money laundering governance
- Be an expert decision maker, confident to assess risk and protect the business in line with financial safety and anti-money laundering governance
About us
Harrods is the world's leading luxury retail emporium, with a mission to craft magical, memorable experiences for our customers. We set the highest standards and expectations as well as celebrate the talented people who help us maintain them.
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
For our part, we'll recognise your ideas with excellent opportunities for long-term career progress, plus a strong package. This includes generous pension and life insurance, staff discounts of up to 33% on Harrods' products, 25 days' holiday and your birthday off.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
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Belonging & Inclusion
At Harrods, we embrace a broad definition of diversity, from gender, sexuality, ethnicity, disability, background, and experience to other dimensions such as lifestyle and family responsibilities.
Our goal is to increase the representation of all dimensions to reflect the customers we serve and the increasingly diverse and global marketplace we operate in.
Related jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Retail Operations
Contract Type
Permanent
Description
We are currently looking for a Transaction Services Assistant Manager who will lead the High Value Cash Associates and Transaction Services Assistants to deliver exceptional service to the retail and
Reference
VAC- 45722
Expiry Date
01/01/0001
Job managed by:
Unnati GandhiJob managed by:
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