Workstream Lead - Supply Chain

We are currently recruiting for a Business Process Workstream Lead dedicated to our Supply Chain function to join us on a fixed term basis (likely culminating April 2026) to support Harrods’ ERP replacement programme. The Supply Chain Workstream Lead is responsible for overseeing the design, build, and test phases in relation to Supply Chain – ensuring the ERP system’s functionality aligns with business requirements whilst adhering to standardised processes. 

About the Role
 
The Workstream Lead will have a blend of technical expertise, business knowledge, and leadership skills to navigate the complexities of the ERP implementation programme. This role requires confidence leading the design phase of the programme, aligning system configuration with business needs and working closely with technical teams to ensure seamless integration and functionality. It is also imperative to drive an adherence to standard– ensuring adoption of ERP best practices and standards in the assigned workstream.

About You
 
You’ll have significant transformation experience, comfortable leading and inspiring teams through periods of change and ambiguity. You’ll have sound knowledge of supply chain, ideally across both warehousing and distribution and eCommerce fulfilment, within a retail business. Experience with SAP (particularly S/4HANA) is highly advantageous.

You will also have:

• A strong understanding of business processes, their purpose, and how they integrate with wider business processes.
• Strong analytical skills to assess current processes, identify gaps, and design solutions within the ERP framework.
• Excellent communication skills to effectively liaise with cross-functional teams, stakeholders, and technical experts.
• Strong analytical problem-solving skills to address challenges and roadblocks during the design phase.
• The ability to ensure the workstream stays on schedule and within scope across the duration of the programme.

About Us
 
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
 
Our Promise to You
 
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a generous company pension, private medical insurance, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food halls and restaurants) and a season ticket loan.
 
Uniquely You
 
At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
 
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
 
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods