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Assistant Manager - The Wellness Clinic

  • Department: Beauty
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 31203

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Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.


About You

You have a penchant for health & beauty overall and therefore would ideally have experience in a medical/clinic or spa facility. You are used to dealing with high-profile clientele and have a naturally calm and positive attitude.


What to expect

Reporting to the Wellness Clinic General Manager, you will oversee a team of up to 10 Front of House Coordinators and will ensure that our clients receive world class service. Leading and motivating the team will be an important part of the role, whilst maintaining impeccable customer service and spending time with each and every single of our clients. You will be familiar with medical data and would have used a clinic/health booking system beforehand, ideally Pabau, although training will be provided. Remaining calm under pressure, you will approach demanding situations in an accommodating and diplomatic manner. As a self-motivated individual you will support your colleagues to exceed customer and business expectations. Your excellent knowledge of the beauty industry including health and safety will be essential.


What is important?

We are one of the world's best Wellness Clinics and our clients expect a world-class customer service. We would need someone that can manage their time efficiently and loves to spend time with the team and the clients, all whilst doing the admin part required in the role.


Our promise to you

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.




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