Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.
About you
You are an expert in customer service with a strong ability to have what sometimes could be difficult conversations. You will ideally have experience in working in the world of watches or customer service.
What to expect
As an Assistant Manager in our Fine Watches Aftercare Department, you will actively support the Sales Managers and other Assistant Manager and the wider team in delivering the Harrods customer service experience. Proactive and attentive, you will directly manage a team of up to 10 and take ownership of your area.
What is important?
You thrive in a fast paced environment whilst always remaining composed and resilient. You also are a people person with great empathy and leadership.
Our promise to you
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.
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