Copy Manager

Join Harrods as a Copy Manager and lead the creation of luxury-standard content that shapes our customers’ online experience and embodies our world-famous brand on a 11 month fixed term contract.

About the role

As Copy Manager, you will be at the heart of delivering Harrods’ content strategy across our Creative and Brand Experience channels. Overseeing our e-commerce copy workflows, you’ll lead a talented team of copywriters and people managers, ensuring all product, brand and category page copy meets the highest standards of quality, consistency, and luxury tone of voice. Your work will influence not just what our customers read, but how they experience Harrods online, ensuring every interaction reflects our brand’s prestige.

Key responsibilities include:

• Overseeing all copy for our e-commerce platform, ensuring consistent luxury brand representation across every category.

• Managing high-volume workflows and deadlines while maintaining the highest standards of quality and tone.

• Building strong cross-functional relationships to strategically support digital and business objectives.

• Driving innovation in copy processes, exploring tools and technologies to enhance customer experience.

• Leading, developing, and inspiring a team of copywriters and people managers to deliver best-in-class content.

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About you

You will be a confident, creative leader with exceptional editorial standards and the ability to inspire high performance in a fast-paced environment. You understand the nuances of luxury brand communication and can balance creative excellence with operational efficiency. You thrive on collaboration, can adapt to evolving business needs, and have the strategic vision to shape the future of copy at Harrods. Your leadership style fosters inclusivity, growth, and innovation, empowering your team to deliver at their best.

You must have:

• Proven experience managing copy or editorial teams in a fast-paced e-commerce or luxury brand environment.

• Exceptional writing, editing, and tone-of-voice skills, with an eye for detail and brand consistency.

• Strong leadership, communication, and relationship-building skills across diverse teams.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.