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Customer Insight Manager

  • Department: CRM
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 31830

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Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About You

  • You will have a deep understanding of customers, how they behave, how they shop and buy luxury goods.

  • Whilst being customer focused you’ll have the ability to deal with multiple data sets – both qualitative and quantitative to tell stories and drive actionable insights.

  • You will be a strong communicator, confident in working with multiple stakeholders and delivering your findings.

  • We want you to be the go to person for problem solving, a reliable source within the team, who is knowledgeable and approachable.

What to Expect

  • You’ll lead the development of processes to support and deliver to business queries and challenges

  • Deliver Insight that inspires, is actionable and drives results

  • Look for gaps in our Insight programme and constantly challenge the team to deliver market leading solutions

  • Work with different divisions to develop their understanding of customers

  • Use panoramic problem solving to support business challenges

  • Co-ordinate larger projects with external agencies/ internal resource

  • Support the communication of Customer Insight work to the rest of the business

  • Work closely with the Research team, the analysis team and the reporting team to deliver the best and most co-ordinated response to queries

What is important?

Organisation is so important to our team; we are expected to be consistent and accurate. Over time, we’ve built a reputation we are proud of. Our team is approachable and efficient – we need someone who shares our values and understands the importance of our place in the business. Sometimes we are very busy; our team shares the load, supports each other and wins as a team. We set deadlines, we hit those deadlines.

Our Promise to You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

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