Rolex Client Experience Assistant

The Client Experience Assistant plays a pivotal role in delivering a seamless and unparalleled client journey within the Harrods Rolex Boutique, one that begins the moment our clients arrive. Through personalised attention, intuitive and anticipatory service, and deep knowledge of our offering, you will help create an experience that reflects the very highest standards of luxury.

By upholding meticulous attention to detail and fostering genuine, trust‑based relationships, you will ensure that every client feels valued, understood and impeccably cared for. This commitment to excellence is what elevates our Boutique team to a world‑class standard and supports our ambition for Harrods Rolex to be the ultimate luxury destination.

About the Role

As a Client Experience Assistant for Rolex, you will be the welcoming face of our Boutique, ensuring every client receives an exceptional and personalised experience. You’ll manage client arrivals, coordinate appointments, oversee hosting spaces, and deliver refined hospitality with discretion and attention to detail. With strong cultural awareness and a genuine commitment to outstanding service, you will help elevate every moment of the Rolex experience.

You will be responsible for:

• Delivering an exceptional welcome by greeting clients warmly, discreetly managing credentials, and guiding them smoothly through the space.
• Curating the client journey through appointment coordination, hosting room management, and maintaining luxury standards throughout the Boutique.
• Providing refined hospitality by offering light beverages, overseeing refreshment quality and availability, and ensuring all services reflect the highest level of care.
• Enhancing the overall client experience by sharing informed recommendations, handling walk‑ins with confidence, supporting special occasions and gifting, and coaching colleagues on etiquette and cultural awareness.

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

As a Client Experience Assistant, you will bring a natural passion for exceptional service and the confidence to represent a world‑renowned luxury brand. You will communicate with warmth, build rapport with ease, and stay calm and composed in fast‑paced environments. With strong cultural awareness and an instinct for anticipating client needs, you will take initiative, think on your feet, and maintain impeccable standards at all times. Your experience in luxury or five‑star hospitality will enable you to create meaningful client moments while owning and managing the space with presence and professionalism.

You will also:

• Demonstrate a genuine passion for delivering luxury‑level client service
• Be friendly, approachable and have a customer oriented attitude by hold engaging, meaningful conversations with clients
• Be able to work with multiple teams, and handle multiple requests, by ensuring organisation.
• Be able to work under pressure, by handling inquiries and provide accurate information about services, facilities and events.
• Bring experience from a minimum five‑star service environment

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.