Dispatch Manager

We are looking for a Dispatch Manager to become a key member of our Knightsbridge Distribution Management team and to be responsible for all store deliveries being packed and dispatched within our agreed SLA’s, across our day and night operations.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

You will be responsible for managing the Dispatch Operations team who are responsible for packing and processing customer deliveries to the highest standards and ensuring we are compliant with customs regulations.

Other key responsibilities include:

Leadership and Employee Development

• Providing outstanding leadership for the team, setting clear direction and providing regular feedback.

• Playing a key role in ensuring that team spirit and motivation is encouraged and always supported.
• Ensuring that new recruits are supported to successfully complete their probation.
• Identifying individual training requirements across the team and promoting continuous learning and development of the team, utilising all available Company resources.
• Ensuring that the People Review process is followed so that each team member has objectives, a development plan and an annual performance review.
• Actively coaching and developing direct reports.

Operational Excellence

• Working closely with management colleagues in other areas of Distribution to ensure that the SLAs are adhered to and that KPIs are achieved.
• Ensuring that Company policies are adhered to at all times.
• Overseeing Housekeeping and Health and Safety standards within your area and ensure that they are maintained at all times.
• Promoting excellent communication and practice professional working when interacting with colleagues and customers.
• Encouraging support for other operations as a mechanism to streamline costs by promoting cross-training and assistance

Systems

• Regularly reviewing procedures for improvements in efficiency and working practices, and to ensure that any recommendations are measured and implemented.
• Ensuring that all systems and equipment issues (computers, printers, scanners, driver handsets, IShipper) are logged, followed up and escalated in a timely manner.
• Ensuring that all relevant reports are updated within the agreed timescales.

About You

You should be keen to develop and take on additional responsibility and challenges, as well as have a passion for distribution and the drive to provide the level of service excellence that Harrods is renowned for. You will also trust and mutually beneficial relationships with key stake holders across the business.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods