Dispatch Manager- Nights

Due to ongoing growth, our Knightsbridge based Dispatch team are now looking for a Nightshift Manager to join them. You will manage a team of up to 15 including Assistant Managers, Team Leaders and Warehouse Operatives.

Delivering the highest packing standards and the timely delivery of all orders purchased within the best luxury department store in the world is no small ask, and it is the proud responsibility of our Dispatch team to achieve this excellence every day. At the heart of the operation is the Manager role; a high energy, people-centric position within the team which drives our ambition forward.

About the role

You will be the first point of contact for the Dispatch department in this key role in our business, from organising deliveries of all sizes across different countries, dealing with customs and liaising with our internal drivers, no day will be the same as you navigate the exciting challenges that lie ahead.

Whilst your main focus will be leading your team, being on the ground, getting to know their strengths, training and developing them to flourish, you will also have the opportunity to optimise and innovate our existing processes and will be vital in helping us take things to the next level, this is a place where you can really make an impact and your ideas will be truly valued and listened to.

You will also…

• You must be able to work Monday-Friday 11pm-7am on our night shifts.
• Be a present, proactive and driven leader to your team of up to 30, lead from the front with a clear focus on leading and training your team to deliver excellence. 
• Monitor Van fleet delivery routes and reporting, check driver productivity and take neces-sary follow up action when required (further training or disciplinary).
• Monitor parcel volumes for all areas and productivity per head.
• Ensure QC checks are carried out and issues dealt with.
• Recruit all staff and ensure they have attended the Store induction programme and com-pleted company training on Manual Handling, Administration & Record Keeping
• Identify non-performing staff and take appropriate action i.e. additional training/ 
• disciplinary discussions.
• Organise rotas and to ensure that there is optimum staff coverage for the 
• department.
• Keep accurate records and monitor productivity on delivery figures, ensuring all deliveries are scanned and received on SAP Systems and that all systems are operating smoothly (computers, printers, scanners, driver handsets, IShipper).
• Communicate and liaise with other Distribution & Warehousing functions to ensure collaborative working practices.

About You 

You will have experience leading a large team in a operational environment, and beyond that we are completely open. Whilst having experience in a picking, packing and delivery environment will help you hit the ground running quicker, the focus is on finding a great leader to take our team forward and full training and induction will be provided.

If you are a great people leader perhaps looking to grow in a new environment then look no further.

You will be...

• Ideally have experience in a similar operational environment- e.g Retail, Distribution, Warehouse, Logistics, due to the manual nature of our operation.
• A manager who spends regular and good quality time at the front of the operation with your operatives and team leaders.
• Strong communicator- you are able to really get to the heart of the challenges, issues or problems that an individual or team are facing.
• Have a strong HR policy awareness and will enforce and refer to this to ensure we operate what is right for our people at all times.
• Welcome, embrace and respond well to the unexpected – anything can happen (and does!) so reactiveness and problem solving is vital. 
• Demonstrate resilience – this is key, and your calm approach and level thinking are valued.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.