Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.
About You
You will be someone who is proficient in the use of data bases and bookings systems with a good level of computer skills. The successful candidate will ideally have experience working within a front of house position ideally with knowledge regarding medical/clinical facility and will have an understanding of medical data. A Level 3 in Beauty Diploma would also be desirable.
What to Expect
The Wellness Clinic at Harrods is a world-class concept housing a unique combination of aesthetic beauty and wellness services, including dedicated medical holistic and remedial consultation rooms and personal training studios. You will work on the front desk and in the call centre in line with business needs, responding to customer queries both face to face and via email/phone, ensure any email or phone communication is managed in a professional manner, adhering to communication etiquette. This role involves promoting the service in a friendly and professional manner to those who make enquiries and to register new clients, responsible for booking customers into the wellness clinic using the appointment software, ensuring appointment allocation is reflective of the treatment required. Maintenance of appointment calendar ensuring any changes are updated in the calendar for appointment accuracy.
What is important?
Remaining calm under pressure, you will approach demanding situations in an accommodating and diplomatic manner. As a self-motivated individual you will support your colleagues to deliver seamless customer service and exceed targets. Your excellent knowledge of the beauty industry including health and safety will be essential
Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.
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