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Front of House Coordinator

  • Department: Beauty
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 3949

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Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About You

We need someone who is proficient in the use of bookings systems with a good level of computer skills. The successful candidate will have experience working within a Spa, Wellness, Healthcare or Beauty Salon environment. A strong understanding of wellness treatments is desirable.

What to Expect

The Wellness Clinic at Harrods is a world-class concept housing a unique combination of aesthetic beauty and wellness services. You will work on the front desk and in the call centre in line with business needs, responding to customer queries both face to face and via email/phone, ensure any email or phone communication is managed in a professional manner.

You will be responsible for booking customers into the wellness clinic ensuring appointment allocation is reflective of the treatment required. Maintenance of appointment calendar ensuring any changes are updated in the calendar for appointment accuracy. The system we sue is called Pabau.

What is important?

Remaining calm under pressure, you will approach demanding situations in an accommodating and diplomatic manner. As a self-motivated individual you will support your colleagues to deliver seamless customer service and exceed targets. Your excellent knowledge of the beauty industry including health and safety will be essential

Our Promise to You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

Salary up to £25,000 dep on experience.

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