Front of House

About the Role

The Front of House Coordinator for Drybar is responsible for delivering exceptional results through outstanding experience and service for all customers. The role covers both customer facing and administration duties as well as taking bookings and enquires via telephone and email.

As the welcoming face of our vibrant Drybar, the Front of House Coordinator plays a pivotal role in creating an exceptional customer experience from the moment clients walk through the door. As the first point of contact, you will be responsible for warmly greeting guests, efficiently managing appointments, and ensuring seamless communication between clients and our talented styling team.

Your excellent organizational skills will assist you in coordinating schedules, handling inquiries, and maintaining a tidy and inviting reception area. A friendly and approachable demeaner is key, as you will be instrumental in creating a positive and enjoyable atmosphere for our clients. Join our dynamic team as a Front of House Coordinator, and be an integral part of delivering exceptional customer service in a stylish and upbeat environment.

 About You

You have a passion for hair, but also people, Harrods and providing world class customer service, going above and beyond to create moments of delight.

You are also someone who is:

• Able to perform general clerical tasks such as filing, data entry, and handling email correspondence.

• Able to assist with retail sales of salon products.

• Comfortable handling customer inquiries and resolve issues in a professional and friendly manner.

• Competent in monitoring and addressing client feedback to enhance overall customer satisfaction.

• Able to collaborate with stylists, technicians, and other team members to maintain a positive working environment.

• Confident assisting with hair washing.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Drybar is a vibrant and upscale hair salon located within Harrods. We pride ourselves on providing exceptional service and creating a welcoming atmosphere for our clients. We are seeking a dynamic and personable individual to join our team as a Front of House Coordinator.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods