Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.
About You
Hardworking, self-motivated and conscientious, you will use your excellent organisation skills to support the Furniture Fulfilment team. You will be confident managing queries from both customers and internal stakeholders; you have excellent communication skills and are able to liaise across various departments with ease. Meticulous in your approach, you always have the highest of standards in mind. You will be comfortable with Excel and have previous admin experience.
What to Expect
You will proactively manage the life cycle of a sales order from transaction in store right through to delivery, ensuring our clients receive the best service possible throughout. You will be raising purchase orders, liaising with vendors and our distribution team to ensure a seamless process. Always updating the customer, you will be solutions focused and able to manage any ad-hoc logistics issues. You will be responsible for all invoices and payments so attention to detail is key.
What is important?
Planning and organising is vital, we manage up to 250 orders at any one time! We liaise with both customers and vendors directly and pride ourselves on the successful relationships we build. We have strong links with the shop floor, buying and delivery teams so we understand the importance of networking within the business.
Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.